Technical Advisor

Technical Advisor CVTCORP — Sainte-Julie, QC

Permanent Position | Manufacturing Sector CVTCORP is a leading manufacturer of the world's most advanced mobile electrical power solutions, designed for a wide range of industries. The company designs and supplies cutting-edge generators offering unmatched quality, reliability, and durability.

CVTCORP has built a strong reputation as a trusted supplier to industry leaders in the rental, construction, entertainment, and military applications sectors, delivering reliable performance even in the most demanding environments.

Our Commitment to Innovation

Our constant commitment to innovation has led to significant advancements in the industry through our revolutionary and exclusive technology. CVTCORP's variable speed generators offer innovative features compared to conventional generators, including:

• Self-adaptive capacity – The engine speed is continuously adjusted to operate in optimal conditions
• Exceptional reliability & minimal maintenance
• Peak efficiency and eco-friendly performance – up to 66% fuel savings and emission reduction
• Lowest total cost of ownership
• Advanced acoustic control and ultra-quiet operation
• Use of innovative durable materials and design facilitating maintenance

At CVTCORP, we empower our clients to shape the future through our innovative power solutions, while proudly being at the forefront of energy production.

People are at the heart of our success

Since its inception, CVTCORP has prioritized collaboration and cultivated a culture where everyone can truly make a difference, both in the workplace and in the products we develop, thanks to a team of dynamic professionals committed to the sustainability of our planet.

Professionals at CVTCORP have a unique opportunity to make a significant contribution within a dynamic, growing, and action-oriented environment, where every team member is valued and where it is possible to build a stimulating and sustainable career.

CVTCORP offers a structured, professional, and talent development-focused work environment, including:

• Competitive salary conditions;
• A comprehensive group insurance program paid 50% by the employer;
• An RVSP with employer contribution;
• Continuous training and professional advancement opportunities;
• A healthy, respectful, and team-supported work environment.

At CVTCORP, we believe that the future of energy lies in bold technologies and passionate teams. Joining CVTCORP means contributing to global-scale projects, working with leading experts, and participating in the creation of products that make a difference. Every project at CVTCORP contributes to building a more sustainable future for future generations.

Join a team that transforms the industry.

Your Role

The Technical Advisor plays a central role within the service department. They support clients with their technical support, maintenance, and repair requests, while coordinating after-sales service activities. Through their product knowledge, organizational skills, and customer-focused approach, they contribute to providing an efficient, professional, and personalized customer experience.

Main Responsibilities

• Respond to client inquiries via phone and email regarding products, parts, warranties, and after-sales service.
• Welcome clients, assess their needs, and recommend appropriate work, repairs, or maintenance services.
• Open, manage, and track work orders in the system.
• Provide first-level technical support and advise clients on the use and maintenance of equipment.
• Promote and sell maintenance services based on client needs, while providing attentive and personalized service.
• Schedule service calls and coordinate technician schedules to ensure effective execution of interventions.
• Process warranty claims and complaints and follow up with clients and manufacturers.
• Identify required parts, place orders with suppliers, and track deliveries.
• Keep client files and associated administrative documentation up to date.
• Collaborate with internal teams to ensure quick and effective resolution of client requests.
• Contribute to providing a professional and efficient customer experience.
• Perform any other tasks related to the position.

Required Competencies and Qualifications

• 2-3 years of experience in an after-sales service, customer service, or technical support role.
• Technical training or relevant experience in an industrial, mechanical, or electrical field to support clients and interpret their needs.
• Proficiency with computer tools and administrative file management.
• Excellent command of French and English, both spoken and written.
• Experience in warranty management, parts ordering, or procurement (asset).

Desired Skills and Abilities

• Strong customer service and communication skills.
• Organizational skills and ability to manage multiple cases simultaneously.
• Analytical mindset and problem-solving skills.
• Meticulousness and attention to detail in administrative tracking.
• Proactive attitude and solution-oriented approach.
• Professionalism, autonomy, and team spirit.
• Ability to work in a dynamic and rapidly evolving environment.
• Ready to build the future with us?

Send us your resume now.

CVTCORP — Redefining power. Reinventing efficiency.

Salary: $60,000 to $70,000 per year

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Vacation
• On-site Parking
• Ability to commute or relocate:
• Sainte-Julie, QC: Able to commute without issue or plan to relocate before starting (Mandatory)
• Language:
• French (Mandatory)
• English (Mandatory)
• Location: On-site