Submission Specialist - Maternity Leave Replacement

Who are we? Franklin Empire Inc. is a family-owned company providing all electrical components for new constructions, renovations, and maintenance services for industrial facilities, residences, and commercial buildings. We offer OEM and MRO (maintenance, repair, and operation) solutions, lighting design services, inventory management, training, automation expertise, and specialized services. We are the largest independent electrical products distributor in Canada. Our company employs over 700 people, with 23 branches and 5 assembly and repair workshops in Quebec and

Ontario.

Job

Summary: *You will be the ambassador of a growing Quebec family business.* *Your belief in the power of human relationships will help shine a light on a family business that has been rooted for over 80 years?* A temporary contract awaits you! You will make your experience shine with Franklin Empire. You have a sense of detail and want to have a real impact on the customer experience? This job is for you! You will be on a maternity leave replacement position for a duration of 11 months. You will be supervised by the branch manager. Description of your responsibilities: You will play an essential role in the sales process, preparing clear, accurate, and competitive submissions. Thanks to your diligence, your customer service sense, and your ability to manage details, you ensure that submissions from Quebec clients and Innomotics (Assembly) clients are processed, as well as orders for machine reconditioning (refurbishment). You place purchase orders for project suppliers. Preparing submissions and following up on them? That's your daily routine. You ensure that each offer is complete, well-structured, and sent on time. You stay in touch with the client throughout the process. A last-minute change in a request? You adapt. You coordinate adjustments with the concerned teams while maintaining the quality of the offer.

You play a support role: You support spare parts replacement management, the shipping process, purchase orders, and Min/Max management. You also play an important relational role: you maintain good relationships with customers and ensure they feel listened to, supported, and well-served — so they keep coming back to us, time and time again. Problems or questions? You're there to solve them. You ensure smooth communication, find solutions, suggest substitute products, and contribute to the overall customer experience. You actively participate in team meetings, share your ideas, and are always looking for ways to improve internal processes.

Your goal: for every submission to be an opportunity to demonstrate our efficiency, professionalism… and added value. The skills and qualifications you need: * Professional or university training in logistics and transportation or equivalent or related training. * Bilingual spoken and written: English is required for communication with clients outside Quebec; * Relevant experience in a manufacturing/production environment; * Good organization and adaptability to changes. * Good knowledge of Microsoft Office suite;(Excel, Word, Teams, Scheduler, PowerPoint etc..) * Knowledge of electricity, three-phase motors (an asset) * Positive attitude, customer service-oriented; * Teamwork skills, initiative, and problem-solving abilities

What we offer: * A complete insurance program (life, dental, vision, medicine, telemedicine, travel) * A pension plan (REER, RPDB, CELI, CELIAPP) * A well-being and exclusive benefits program for employees (discounts) * Team events, ex: Social Club *Need more knowledge, skills? Want to train?* Franklin Empire Inc. *: Reimburses approved course fees * Gives the opportunity to complete industry-related or manufacturer-offered training * Gives the opportunity to train in several fields (Excel, English etc…) * Trains you upon entry to the position *Have we piqued your curiosity? Join a solid and established family business in Quebec!*N.B. This has been written in the masculine form to lighten the text, without prejudice to the feminine form. Personal information provided as part of your application will be treated confidentially and used solely for the purposes of the recruitment process.