Administrative Agent

Administrative Agent

Full-time (approximately 30-37.5 hours per week)

At Concordia Physio Sport, you will benefit from all the advantages of a large company with the resources to support the development of your full potential, while being part of a great family on a daily basis.

The chosen candidate makes a significant difference in people's lives by helping clients achieve their goals while creating a warm and inviting environment and experience, especially when they arrive at and leave a Concordia Physio Sport clinic.

Eliminating friction, anticipating challenges, and reducing difficulties is second nature to the person who will hold this position. This allows clients, team members, and stakeholders to focus on achieving the client's goals. When the clinic thrives, clients and team members also thrive. Providing a personalized customer experience, ensuring complete and efficient schedules, and minimizing administrative burdens for everyone represent the candidate's contribution to the clinic's success.

What CBI santé offers

• Competitive salary
• Career opportunities
• Flexible hours, which allow for work-life balance
• Structured integration and training plan
• Social activities with the team

Responsibilities

• Prepare clients and team members for visits
• Train and support clients in using digital tools when necessary
• Maintain the confidentiality of clients' personal and medical confidential data
• Welcome clients
• Respond to and follow up with clients via multiple platforms including email, phone, sms through our appointment booking platform
• Manage appointments according to clinicians' schedules
• Manage faxes and digitization
• Support clinicians in certain administrative tasks
• Process direct billing and service payments (cash, interac, credit card)
• All other related tasks

Schedule

• Full-time
• Depending on clinic operation: between 8 am and 8 pm (Monday to Friday)
• Availability to work evenings

Required Experience and Skills

• 2-3 years of customer service experience
• Excellent customer service skills
• Excellent listening and observation skills
• Demonstrated teamwork and interpersonal skills
• Ability to quickly identify problems/potential issues, combined with strong problem-solving skills
• Proactive attitude
• Excellent organizational and time management skills, and attention to detail
• Ability to work independently and as part of a cohesive team
• Strong communication skills (oral and written)
• Strong computer skills with various applications and programs (Microsoft Office)

Benefits

• *Competitive salary*
• *Career opportunities*
• *Human resources managers*
• *Flexible hours*
• *Structured training*

About Us

CBI Santé is the leading healthcare provider in the community in Canada with over 250 locations. We serve more than 800 communities. Our passionate team is at the heart of what we accomplish. Every day, the 13,000 members of our staff make a real difference in the lives of our clients. We embody values that define us: passion, respect, reliability, teamwork, and innovation. Join the CBI Santé team and discover how we are here to be better. Visit cbisante.ca for more information.

*CBI Santé is committed to offering a diverse, equitable, and inclusive workplace where everyone feels safe and accepted in their uniqueness. We are actively seeking qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.* *We welcome all applications regardless of ethnic origin, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other characteristic that makes us all unique.*