Customer Service Advisor Insurance

Presence: On-site

Category: Professional

Contract Type: Permanent A customer service job in the insurance sector is about offering insurance-loan solutions to protect the client's assets. It's through the quality of your advice and your experience in customer loyalty that you have a positive impact.

Youtube Video Your Job

• Answer customer calls
• Identify protection and assistance needs
• Offer solutions to protect their assets
• Loyalize our customers using an advisory approach
• Contribute to team objectives
• Refer customers to the appropriate sector for specialized needs
• Our customer contact center is open from
• Monday to
• Thursday from 8:30
• AM to 8:00
• PM and
• Friday from 8:30

AM to 5:00 PM. You will have a full-time schedule of 37.5 hours per week. Your work schedule is flexible and available three weeks in advance. Your Team

Our team values everyone's passions and bold ideas. Whether it's supporting our customers in achieving their goals or helping your colleagues achieve their best, we are united. We know we can count on our colleagues to promote knowledge sharing and mutual aid.

Your Training and Development

Your integration includes on-site training. This allows you to experience the environment of a call center and get to know your colleagues. The training program is based on action-based learning on the lines. During this period, you will be able to familiarize yourself with your job, our products, and our technologies.

New horizons open up for you, career paths in your role, promotions, evolution in the sector, and other scenarios are accessible. Career opportunities are numerous, and we encourage internal mobility. Requirements

• College diploma or equivalent
• Experience in advice and/or negotiation
• Experience in customer retention and relationship development
• #sacA

Your BenefitsIn addition to competitive compensation, we offer you, from your hire date, a wide range of flexible benefits to promote your well-being and that of your family, including:

• Health and well-being program with many options
• Flexible collective insurance
• Generous retirement plan
• Employee stock ownership plan
• Employee assistance program and family support
• Preferred banking services
• Community involvement
• Telemedicine service
• Virtual sleep improvement clinic

We offer an evolving offer that is attuned to trends, your needs, and those of your loved ones.

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to the ideas of our staff members. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

The Boldness to Act in a Human EnvironmentWe are a human-sized bank that stands out for its boldness, entrepreneurial culture, and passion for people. We exist to have a positive impact on people's lives. Our fundamental values of camaraderie, agility, and power to act are our sources of inspiration. Inclusion is at the heart of our commitments. We aim, as much as possible, to offer an obstacle-free and accessible work environment to all employees.

We wish to provide, within the means at our disposal, accessibility measures during the recruitment process. If you need accommodation, please let us know during your first exchanges with us. We welcome candidates and applicants from all backgrounds and would like to know what you can bring to our team.

Join us!

Required Languages: English, French

Skills: Learning agility, Customer-focused, Diversity and inclusion, Empathy, Idea generation, Stress management, Initiative, Emotional intelligence, Results-oriented, Resilience, Responsibility, Customer retention, Attention to detail, Trading