Operations Track Manager

Main Responsibilities

Operational Management

• Provide superior service to airline customers in accordance with their requirements.
• Review activities, operating costs, and forecasts to ensure that station and company objectives are met.
• Monitor daily operational performance and take immediate corrective action if there are any deviations.
• Administer organizational policies and ensure responsible oversight of all functions and responsibilities performed by managers and supervisors under his/her authority.
• Develop, review, update, and implement the company's strategic plans, including operational and financial performance as well as the development of new products and business opportunities.
• Ensure that all tasks are performed in accordance with Menzies Aviation's procedures and policies as well as the specific requirements of the airline customers.
• Participate in all mandatory training required by Menzies Aviation and the airlines, as per the job requirements.

Leadership and Staff Management

• Provide effective leadership in labor relations through open communication, coaching, appropriate disciplinary measures, and recognition of performance.
• Provide leadership that fosters problem-solving to improve performance indicators.
• Mentor and develop employees to prepare for succession and promote opportunities.
• Work closely with the Human Resources and Ground Support Equipment (GSE) teams to implement effective training and development programs.
• Hold the supervisory team accountable for the rapid and efficient management of all employee-related issues, with an emphasis on improving performance and documentation quality.
• Ensure compliance with the reliability program in terms of attendance and punctuality.
• Ensure that there is no abuse of company property.

Health, Safety, and Security

• Maintain a safe working environment by ensuring compliance with all Menzies Aviation's health and safety policies and regulations.
• Ensure compliance with all federal, provincial, municipal, and airport laws and regulations, including the display of all mandatory government documents.
• Conduct thorough, accurate, and timely investigations, while establishing clear expectations and accountability measures for continuous process improvement.

Department Coordination

• Ensure clear and effective communication between administrative services, payroll, and the Health, Safety, and Training departments.
• Coordinate staffing needs with the station administration to support recruitment activities.
• Physical Requirements

Communication

• Be able to write correspondence and analytical documents to effectively communicate employee and operational information.
• Demonstrate excellent interpersonal skills to collaborate professionally with diverse groups.
• Possess excellent communication skills, both oral and written.

Physical Requirements

• In the course of his/her duties, the incumbent must regularly present ideas to a group and demonstrate excellent listening skills.
• He/she must occasionally be able to stand, walk, reach, climb, maintain balance, bend, kneel, or crouch.
• Be able to occasionally lift or move weights of up to 70 pounds (31.8 kg).
• The position also requires frequent walking and driving of motor vehicles.
• Good near vision is required.
• Mental Requirements
• The candidate must:
• Be an excellent time manager.
• Possess strong organizational skills to effectively manage multiple tasks simultaneously.

Other Requirements

• Ability to define problems, gather and analyze data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of instructions and manage both concrete and abstract situations simultaneously.
• Excellent investigative and analytical skills.
• Be able to obtain and maintain all required security clearances, including passing a background check.
• Be available to work extended hours and flexible schedules, which may include evenings, weekends, and holidays, as needed for operational requirements.
• Hold a valid Class 5 driver's license and be able to obtain and maintain a valid DA (Driver Airside) license.

Qualifications and Experience

• Minimum of seven (7) years of progressive experience in management and leadership within the aviation industry.
• Specialized training in staff management is required.
• Be at least 18 years old and legally authorized to work in Canada.
• Be able to manage complex and critical business issues in a fast-paced and dynamic work environment.
• Be proficient in computer tools, including Microsoft Office and other relevant software.
• Possess prior experience in airline operations or the aviation industry.
• Demonstrate a proven ability to lead, mentor, and motivate employees, while improving operational results through supervisors and teams under his/her responsibility.
• Possess extensive experience in ramp handling operations and a thorough understanding of different operational departments.
• Be able to obtain and maintain all required security clearances.
• Possess excellent knowledge of the IATA Standard Ground Handling Agreement (SGHA).
• Be familiar with General Operations Manuals (GOM), airline procedures, airport procedures, and applicable airport regulations.
• Be proficient in international aviation safety and security standards and demonstrate a genuine commitment to promoting these standards within the organization.
• Be service-oriented to meet customer expectations by providing excellent service.
• Demonstrate a strong ability to develop and maintain relationships with stakeholders, including:
• + Airline customers;
• + Airport representatives;
• + Local airport authorities;

+ Third-party suppliers and partners.

• Be able to develop teams, plan for succession, and optimize business processes to meet operational changes.
• Be able to design, implement, and monitor continuous improvement plans.
• Be able to identify operational efficiency gains or losses and adjust resources accordingly to meet the station's operational needs and realities.
• Demonstrate a high degree of adaptability in a multicultural work environment and collaborate effectively with local unions.
• Be able to produce comprehensive and detailed reports for senior management.
• Be able to work under pressure and meet tight deadlines.
• Possess excellent communication skills, both oral and written, with employees, management, customers, and external organizations.