Supply Chain Consultant

Who are we?

Richelieu Hardware is a leader in North America and a driving force in a creative and dynamic industry. We are an importer, manufacturer, and distributor of specialized hardware and complementary products.

*Our customers* – Over 110,000 customers in North America: manufacturers of kitchen and bathroom cabinetry, storage and wardrobe systems, residential and office furniture, residential and commercial woodworking, and hardware retailers including major renovation outlets.

*Our team* – 3,000 people, with nearly half dedicated to sales and marketing and more than 50% being shareholders of Richelieu.

We are looking to fill a position for a Supply Chain Consultant to support our dedicated team focused on continuous improvement initiatives, operational transformation, and process optimization.

In this role, you will actively contribute to improving operational efficiency by supporting users in adopting tools and best practices, participating in the implementation of new solutions, and supporting various activities related to supply chain projects.

You will act as a resource person for operational teams to ensure an effective and consistent user experience, while developing a strong understanding of the company's systems, processes, and operations.

This position offers an excellent opportunity to develop expertise in supply chain, continuous improvement, and operational projects, with potential for increased involvement in project coordination and improvement.

We are looking to fill a position for a Supply Chain Consultant to support our dedicated project team. Projects may involve distribution networks, logistics flows, systems, and operational processes.

In this role, you will act as a business partner to various sectors of the supply chain by conducting complex analyses, identifying improvement opportunities, and contributing to the design of solutions to optimize operations and support business growth.

You will actively participate in various supply chain-related projects. You will be called upon to combine data analysis, operational understanding, and project management to transform data into concrete and measurable recommendations.

You will also play a key role in supporting users during the implementation of new solutions, supporting training, communication, and adoption of new processes and tools.

Why join our team?

• Participate in projects that have a direct impact on the growth of the company.
• Contribute to the evolution of the North American distribution network.
• Work with large volumes of data and advanced analytical tools.
• Influence business decisions using quantitative and operational analyses.
• Collaborate with multiple teams across Canada and the United States.
• Grow in an environment that fosters innovation, continuous improvement, and autonomy.
• Key Responsibilities:

Operations Analysis and Optimization

• Collect, analyze, and interpret data related to supply chain operations.
• Conduct analyses to identify opportunities for performance, service level, and cost improvement.
• Develop and maintain dashboards, performance indicators, and decision support tools.
• Perform scenario analyses and formulate recommendations based on data and operational needs.
• Produce reports and presentations to support decision-making and initiative tracking.

Projects and Operational Transformation

• Act as the lead or main contributor on various aspects of supply chain-related projects.
• Participate in the definition of business needs and evaluation of potential solutions.
• Coordinate certain project activities and ensure tracking of deliverables, schedules, and risks.
• Participate in validation, implementation, and benefit measurement activities for deployed solutions.
• Produce reports, analyses, or dashboards to support decision-making and activity tracking.

Operational Support and User Guidance

• Support users in adopting systems, tools, and operational best practices.
• Provide support to operational teams and track issues or concerns related to processes and systems.
• Prepare and maintain various tools, procedures, user guides, and operational documentation.
• Provide training to users on tools, systems, and processes in place.

Consulting, Continuous Improvement, and Network Optimization

• Conduct operational diagnostics across various sectors of the organization.
• Map and analyze current processes to identify optimization opportunities.
• Facilitate workshops with stakeholders.
• Formulate recommendations based on data, field observations, and industry best practices.
• Participate in network optimization studies, logistics modeling, or capacity analysis when required.
• Contribute to the evaluation of scenarios related to distribution networks, logistics flows, and inventory strategies.

Requirements

• Bachelor's degree in administration (operations and logistics management), industrial engineering, operations research, business analytics, or related field.
• Minimum of 3 to 5 years of relevant experience in supply chain, continuous improvement, consulting, or business analysis.
• Demonstrated experience in data analysis, data visualization, and data interpretation applied to operations and supply chain.
• Experience in user support, training, or operational support.
• Experience in project management or coordination of multidisciplinary projects.
• Experience in network optimization, logistics modeling, or capacity studies.
• Strong knowledge of distribution, procurement, inventory, and transportation processes.
• Advanced proficiency in Excel and data visualization tools (Power BI or equivalent).
• Good understanding of ERP, WMS, and TMS systems.
• Bilingual (French and English), both orally and in writing.
• Occasional availability and possibility of traveling within our divisions in Canada and the United States, up to 5% of the time.

Desired Skills

• Strong analytical and problem-solving skills for complex issues.
• Ability to transform data into concrete business recommendations.
• Critical thinking and structured approach.
• Excellent communication and presentation skills.
• Ability to influence and mobilize various stakeholders.
• Autonomy and sense of priorities.
• Intellectual curiosity and constant desire to improve ways of doing things.
• Ability to navigate between strategic thinking and operational execution.

What we offer

• A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and enjoy a strong reputation.
• A mature and stable company: With over 50 years of experience in the market, we offer the confidence and organizational stability needed for a secure work environment.
• Continuous growth: With a strong financial health, our company is constantly expanding, opening up future opportunities for everyone.
• Competitive remuneration: We offer a competitive base salary based on market rates.
• Possibility of becoming a shareholder: We believe in the involvement of our employees and offer the possibility of becoming a shareholder.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to balance work and personal life.
• Quality products: We are committed to offering exceptional quality products, satisfying our most demanding customers.
• Growth opportunities: We encourage career opportunities and continuous learning for the professional development of our employees.
• Are you interested in this position?