Office Services Supervisor

Are you organized, proactive, and recognized for your leadership? Join us as an Office Supervisor and contribute to the smooth operation of our daily administrative operations.

In this key role, you will be responsible for overseeing the daily activities of the office, ensuring the efficiency of processes, the quality of service, and the smooth running of operations. You will coordinate administrative tasks, manage priorities, and optimize work practices.

As the main point of contact for teams and stakeholders, you will play a crucial role in communication, problem-solving, and maintaining a structured and collaborative work environment.

You will also be involved in team management and development, offering guidance, support, and opportunities for growth.

If you enjoy dynamic environments, team management, and seek to have a concrete impact on operations, this position is for you.

Job Responsibilities

Team Leadership and Performance Management

• Supervise and coach employees in the mail room across three sites
• Manage recruitment: interviews, hiring, onboarding, and terminations (layoffs or valid reasons)
• Conduct annual performance evaluations, set goals, and track performance
• Perform annual criminal background checks

Operations and Customer Service Management

• Maintain a good understanding of operations across the three sites and ensure regular presence
• Ensure that daily operations, supplies, and staffing needs are met
• Manage new and ongoing projects to ensure their smooth execution
• Respond to and follow up on requests from Toronto headquarters

Health, Safety, and Compliance

• Actively participate in health and safety committees and meetings
• Keep health and safety boards and documentation up to date on each site
• Collaborate with health and safety representatives and government agencies (WSIB) in case of workplace accidents

Attendance, Reporting, and Administration

• Manage employee attendance, sick leave, vacation, and personal days
• Ensure the accuracy and updating of timesheets in Kronos
• Prepare and submit monthly service level agreement (SLA) reports for all sites

Problem-Solving and Continuous Improvement

• Professionally and promptly address issues related to staff, operations, and clients
• Support mailroom management standards (GMM) and service improvement initiatives

Qualifications

• High school diploma or equivalent
• 2 to 3 years of experience in supervision or team management
• Experience in mailroom, office services, facilities, or customer service, including digital mailroom operations (an asset)
• Health and safety training (an asset)
• Experience with Kronos or a similar workforce management system
• Good knowledge of workplace health and safety standards

About Aramark

At Aramark, we empower our employees to create meaningful moments through exceptional guest experiences. We proudly and passionately serve more than a dozen industries, building communities, connections, and careers around the world.

You will be surrounded by some of the best talent in the industry and motivated by our collective mission to pursue what matters. Here, you'll have the opportunity to do great things for our employees, our planet, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and allow you to thrive. Supported by engaged leadership, you'll have the chance to try new things and find solutions to tough problems. No matter what you're looking for - a new challenge, a sense of belonging, or just a pleasant workplace - our goal is to help you reach your full potential and pursue what matters.

The salary range for this position is $55,000.00 to $60,000.00.