Customer Service Agent - Kinatex Gare Centrale and Kinatex Vieux-Montréal Clinics

Kinatex is a proud Quebec-based company established for over 40 years. We have more than 60 clinics across Quebec. In each of them, we place the well-being of our teams and patients at the heart of our priorities. Our therapists, all highly qualified, are committed to offering superior quality treatments, relying on the most recent techniques and cutting-edge equipment.

We are currently looking for a Customer Service Agent at the Kinatex Gare Centrale and Kinatex Vieux-Montréal Clinics.

Located in the heart of Montreal's business district, our clinics have been a reference in physiotherapy care since 2007 for Kinatex Gare Centrale and 2017 for Kinatex Vieux-Montréal. They are easily accessible by public transportation (Bonaventure Station, Square-Victoria and REM).

We offer

• Competitive remuneration
• 5 paid sick and mobile leaves
• 3 weeks of paid vacation per year
• Retirement savings plan
• Discounts on our therapeutic services
• Flexible schedule
• Fully digital operation (digital files and online appointments)

Your responsibilities

• Provide superior quality customer service, in person and by phone
• Welcome patients, identify their needs, and inform/guide them
• Manage and coordinate appointments, therapists' schedules, and patient files, including opening, preparing, and following up on files
• Schedule appointments and manage time slot priorities to optimize clinic operations and room usage
• Collect payments, submit claims to insurers, bill, and balance the cash register
• Ensure the opening and closing of the clinic, manage laundry and inventory

Skills we are looking for

• Minimum one year of customer service or similar experience (e.g., receptionist, secretary)
• Knowledge of the healthcare and rehabilitation field, an asset
• Professional studies diploma (DEP) in secretarial work, an asset
• Proficiency in Microsoft Suite (Outlook, Word, Teams), Drive, and computer tools
• Excellent oral and written communication skills in French and English (mandatory)
• Good sense of organization and priority management
• Comfortable working in a team
• Quick learning of computer software
• Customer service mindset: courtesy, professionalism, and patient satisfaction-oriented
• Respect for confidentiality and rigor in handling sensitive information
• Knowledge of the ClinicMaster appointment scheduling software will be considered an asset

Schedule

• Part-time: 10 to 20 hours per week
• Schedule: 2 to 3 days per week, Monday to Friday, between 7 a.m. and 7 p.m. The schedule will be established based on the candidate's availability
• Start date flexible based on the candidate's availability
• Join the great Kinatex family!

To apply or for more information, email us at: carriere@kinatex.com or visit: https://www.kinatex.com/carrieres/