Customer Service Agent, Part-Time, Night Shift (H/F/D)

Company Description

We are looking for experienced professionals who excel in their field and share our passion for impeccable service. At Reine Elizabeth, we don't just maintain the standards of luxury hospitality - we set them.

The Fairmont hotels joined the Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands. Located in the heart of the business district, the very epicenter of downtown Montreal, Fairmont Le Reine Elizabeth has long been the symbol of a city known for its creativity, collaborative spirit, culture, and entertainment. Inaugurated in 1958, Le Reine Elizabeth quickly became a gathering place for the cultural, political, and business elite, which is, in fact, THE premier business destination!

What the establishment offers

• Salary: $37.92/Hour
• Travel benefits and discounted rates for traveling in Accor's worldwide hotels (over 5,700 hotels)!
• Group insurance: Your health and well-being are our priority.
• Retirement plan: Secure your future with our advantageous retirement plan.
• Employee Assistance Program (EAP) offered free of charge, including:
• + Mental health support
• + Legal and financial advice
• + Health and nutrition services
• + Professional support for work and career
• + Assistance for life transitions
• Meals provided at low cost during work shifts
• Access to the hotel's gym facilities at a reduced cost
• The opportunity to develop your talents and flourish within your establishment and around the world
• The possibility to actively engage in various committees and contribute to the community through philanthropic initiatives.
• Join a rich company culture:

+ Strong values that guide our actions and foster a collaborative and respectful work environment.

+ Regular employee recognition through monthly and annual events.

+ Strong commitment to equity, diversity, and inclusion, with dedicated committees.

+ Social and environmental initiatives to make a positive difference in our communities

• Part-time, permanent, NIGHT shift
• Provide, with a smile, fast and courteous service;
• Be available to work day, evening, night hours, and weekends;
• Welcome guests and check them in at the hotel (Check-in)
• Know the availability, rates of rooms, and different packages;
• Handle guest departures (Check-out) and process payments
• Manage customer complaints and escalate issues as needed
• Know and inform about the activities and site of the hotel;
• Take reservations at the counter and by phone;
• Answer the phone promptly and clearly, in a courteous and friendly manner;
• Assist colleagues during busy periods;
• Participate in communication meetings and various trainings;
• Any other tasks related to this position.

Qualifications

• Excellent oral and written communication skills in French and English, to easily understand and discuss with an international clientele.
• Minimum of 2 years of experience as a customer service agent or related work
• Must be available for night shift work
• Excellent computer skills; Windows XP, Microsoft Word, Microsoft Excel, and Opera software or equivalent;
• College-level studies or recognized diploma in hotel management
• Enjoys working with the public, able to work standing for long hours
• Good ability to work under pressure;
• Demonstrate initiative, autonomy, creativity, and a sense of organization
• Additional Information
• Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talents.

Join us today for a rewarding career at Fairmont Le Reine Elizabeth, where every day brings new opportunities and where your well-being is at the heart of our priorities.

Fairmont Le Reine Elizabeth - Careers at Fairmont Hotels