Customer Service Advisor

Provide exceptional service to current and potential BMO clients. Determine client needs and provide advice and counsel on financial solutions that are in the best interest of the client. Work collaboratively with BMO partners within the branch and through various channels to deliver the desired customer experience and achieve overall goals.

• Collaborate with BMO partners to identify client referral opportunities to expand the client relationship with the organization beyond personal banking services.
• Welcome clients warmly and guide them upon entering the branch, advising and directing them on digital and self-service options to make their banking transactions with BMO friendly, easy, and quick.
• As the point of contact, participate in client interviews on banking services to recommend complementary distribution channels and provide advice on personal banking and investment services.
• Meet client needs for banking transactions without difficulty.
• Review client profiles and initiate a needs-based interview to identify potential opportunities to offer current banking services programs and a choice of credit cards.
• Contribute to branch results and customer experience.
• Collaborate on operational activities (e.g., inventory management, forwarding service requests to higher levels, tracking client requests, filing, and opening and closing activities).
• Serve as a key member of a collaborative and versatile branch and local team.
• Understand client needs for personal banking and credit card services and integrate promotional offers and marketing programs into client interviews to provide strategic advice.
• Organize information to ensure accuracy and completeness.
• Take the initiative to apply creative approaches to add a human dimension to each customer experience.
• Seek ways to participate in the continuous improvement of the overall customer experience.
• Contribute to business results and the overall experience offered.
• As needed, fulfill functions in multiple branches and through various channels according to market needs; work schedule may vary from week to week, in terms of days, hours, and shifts.
• Monitor risk and compliance policies and processes to protect client assets and their confidentiality and act in their best interest.
• Stay informed about what is happening in the overall financial services market, legislation, and regulation, as well as our commitment to meeting the sector's most rigorous ethical requirements.
• Keep up-to-date with knowledge related to products, practices, and trends in personal banking, and integrate these into client interviews.
• Identify and report any suspicious practices that may be associated with money laundering.
• Comply with territorial legal and regulatory requirements.
• Protect the Bank's assets in accordance with all legal, regulatory, and ethical requirements.
• Perform complex and diverse tasks in accordance with established rules and limits.
• Analyze problems and determine next steps; forward to higher levels as needed.
• Broader tasks and responsibilities may be assigned as needed.
• Take measured risks while protecting the Bank by applying our risk management framework in the performance of your functions, in accordance with our risk management culture and approved risk appetite, making risk-informed decisions that align with business strategy, protect assets, and comply with applicable policy documents (frameworks, policies, standards, procedures, and related documents), laws, and regulation.

Qualifications

• Generally one to two years of relevant professional experience and/or certification in a related field, or equivalent combination of education and experience.
• Canada only: Sales representative license for investment products, already obtained or in the process of being obtained (maximum twelve-month deadline) – in accordance with territorial requirements.
• Proficiency and experience in using social media, tablets, smartphones, online tools, and applications.
• Experience in sales or consultative customer service, associated with a strong motivation to offer a personalized customer experience.
• Basic knowledge of specialized sales and business services solutions to direct clients to specialists.
• Passionate commitment to helping clients.
• Strong motivation to offer a personalized customer experience.
• Strong interest in results and ability to succeed in a consultative sales and teamwork environment.
• Creative and entrepreneurial personality capable of approaching clients with confidence and courage.
• Promptness to collaborate and perform various tasks within a team.
• Strong interpersonal skills, including the ability to establish a relationship and build connections with clients.
• Ability to listen, solve problems, and react flexibly and creatively to new challenges.
• Specialized knowledge – basic skills.
• Oral and written communication skills – good skills.
• Organization skills – good skills.
• Collaboration and teamwork skills – good skills.
• Analysis and problem-solving skills – good skills.
• Salary:
• $36,000.00 - $54,500.00
• Compensation Type:
• Salary

The above represents the salary range and compensation type of BMO Financial Group.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the position and may include a commission structure. Salaries for part-time positions will be calculated on a prorated basis of regularly worked hours. For commission-based roles, the aforementioned salary represents BMO Financial Group's target for the first year in the position.

The total compensation offered by BMO will vary depending on the type of compensation associated with the position and may include performance bonuses, discretionary bonuses, as well as other benefits and rewards. BMO also offers health insurance, tuition reimbursement, accident insurance, and life insurance, as well as retirement savings plans. For more information on our benefits, visit the site: https://jobs.bmo.com/ca/en/Global-Compensation

About Us

At BMO, we are driven by a common purpose: To have the courage to make a difference in life, as in business. This purpose drives us to create positive and lasting change for our clients, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses and drive economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more opportunities to advance and achieve results. We strive to help you achieve results from day one, for yourself and our clients. We will provide you with the tools and resources you need to take the next steps, as you help our clients take theirs. Through in-depth training and coaching, as well as leadership support and networking opportunities, we will help you gain a rich and rewarding experience and expand your skill set.

For more information, visit us at the address https://jobs.bmo.com/ca/en.

BMO is committed to offering an inclusive, equitable, and accessible workplace. We learn from our differences and draw our strength from people and their diverse perspectives. Accommodations are available upon request for candidates who participate in all.