Client Service Representative / Representative for Major Accounts

ADP is looking to hire a client service representative for major accounts

• *Do you love people and feel comfortable in a dynamic, collaborative environment?*
• *Do you find deep satisfaction in helping others find creative solutions to complex problems?*
• *Do you aspire to be part of a culture that allows you to live your passions, leverage your unique skills, and learn as much as possible?*

At ADP, we believe that employees make the reputation of great companies, not the other way around. Our employees allow us to stand out by prioritizing a pragmatic culture that embraces ideas and encourages innovation. The result? We transform the world of work with our HR solutions that enable companies of all sizes to focus on success rather than work.

As a client service representative in major accounts, you will follow our top-tier training programs and directives to resolve client issues and contribute to their business success. You will work with clients who employ between 50 and 900 people. ADP's reputation for service and customer satisfaction is in your hands.

The nature of your daily activities will not change – your main objective being to help the clients who come to us. However, each day will vary according to the questions you receive and the solutions you propose to clients. Your work will be stimulating, as the questions you receive will be numerous and diverse. But rest assured, our top-tier training programs will help you succeed!

To succeed in this role, you must have demonstrated your ability to build relationships with clients, gain their trust, and stand out for your professionalism. You must also be able to communicate clearly by phone and in writing, so that our clients easily understand your explanations and the measures to be taken. You will thus obtain customer satisfaction notes that will make you proud. You must be comfortable in a dynamic environment, but we also know how to have fun. You will find here not only a career, but lasting friendships, within an inclusive company.

Want to make your mark? Apply now!

To learn more about ADP's Client Services, watch the following video (English only): https://adp.careers/Client_Services_Videos

What can you expect in a typical day

• Act as a resource person and trusted advisor to clients
• Provide consultations on the use of ADP WorkforceNow's payroll module, ADP's human capital management software solution
• Leverage your extensive expertise to support ADP clients
• Solve problems; identify and provide solutions by conducting root cause analysis and drawing on your communication and analytical skills
• Build networks and relationships
• Build relationships with clients and take advantage of your in-depth knowledge of ADP's products and services to offer solutions and answer questions. Help clients understand the value of our products by exceeding client expectations in all your interactions
• Submit recommendations to ADP management on opportunities to improve best practices, products, and processes based on client feedback or experiences
• Continuously improve your knowledge and skills by taking advantage of the wide variety of resources available to stay up-to-date on relevant laws or legislative decisions that impact clients
• *Required* qualifications *for this position:*
• At least one year of experience in customer service
• Bachelor's degree or equivalent post-secondary education and experience (preferably in business administration and/or human resources management)
• Demonstrated interest in customer satisfaction in a relevant sector or as a payroll/HR specialist, and experience with systems
• Bilingual: French and English
• *Qualifications that are* ASSETS *:*
• At least one year of experience in professional consulting or equivalent experience in client software and system applications and configuration
• Demonstrated ability to learn quickly and think critically, including in the complex aspects of human capital management (HR, payroll, time, and workforce management, etc.)
• Basic understanding of the payroll processing cycle, from data entry to payroll delivery; payroll compliance specialist title, an asset
• Skills for active listening and strong oral and written communication skills, to receive, interpret, and communicate information clearly and concisely
• Propensity to seek answers, solutions, and ways to achieve positive results for both the client and ADP
• Organizational skills and demonstrated ability to handle multiple tasks, set priorities, and follow up in a timely manner
• Ability to work as a team or independently, demonstrating initiative in the use of support resources and tools
• Candidates in Quebec: ADP Canada operates in Canada and several international markets.

French proficiency (spoken and written) is required for this position.

This position includes responsibilities that require regular use of English, in addition to French. Specifically:

• Regular communication with clients, suppliers, stakeholders, or partners located outside Quebec.
• Collaboration with internal functions or teams based outside Quebec that use English as their primary language of communication.
• Participation in meetings, presentations, and discussions in English with national or international stakeholders.

Due to the responsibilities of the position, English proficiency (oral expression, written comprehension, and written expression) is required, as these responsibilities are essential to the position and cannot be reassigned to another team member. In Quebec, ADP Canada limits positions requiring English and only requests it when necessary for the employee to fulfill their responsibilities.

YOU WILL ENJOY WORKING HERE BECAUSE YOU CAN

• Focus on your mental health and well-being. We take care of each other and offer support for your well-being… because healthy employees are happy employees.
• Find balance in your life. Resources and flexibility to more easily integrate work into your daily life.
• Develop your knowledge. Continuous learning and development opportunities paired with a tuition reimbursement program.
• Enjoy a healthy work environment, where we take care of each other. We support your well-being, because healthy associates are happy associates.
• Expand your activities globally. With operations worldwide, new career opportunities are numerous and exciting.
• Join a company committed to giving back and generating a lasting and positive impact in the communities in which we work and live.
• Create. Innovate. Solve problems. Shape the future of work with people you appreciate.
• Have a sense of belonging by joining one of our ten corporate resource groups, where you can connect globally with networks and allies who share common experiences and interests.
• What are you waiting for? Submit your application now!
• Jobs.adp.ca

About ADP: We are a global leader in cloud-based human capital management (HCM) solutions that combine HR, payroll, talent, time, tax, and benefits administration, and a leader in outsourcing services, analytics, and compliance expertise. We believe that our people