Account Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

About the Role

Kaseya is looking for an enthusiastic and results-driven Senior Account Manager to take ownership of a portfolio of key accounts with strong growth potential.

In this role, you'll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

• Account Ownership & Expansion: Take full ownership of a portfolio of key accounts, proactively identifying upsell and cross-sell opportunities across Kaseya's product suite to unlock new revenue.
• Customer Relationship Management: Build and strengthen relationships with existing customers, connecting with key decision-makers and aligning solutions to their evolving business needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, business reviews, and strategic planning to uncover opportunities and drive account expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, address gaps, and increase customer engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account portfolio.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Utilize Salesforce to manage your pipeline, maintain accurate forecasting, and track customer activity.

Required Qualifications

• 2+ years of experience in an account management or ... sales role.
• Experience managing a portfolio of B2B SaaS customers.
• Demonstrated success growing existing customer accounts through upselling, cross-selling, and account expansion.
• Experience managing a multi-product portfolio and executing a land-and-expand sales strategy.
• Proven ability to build relationships with executive stakeholders and drive long-term customer success.

Preferred Qualifications

• Experience in a high-growth SaaS organization.
• Proven ability to meet or exceed sales and expansion targets.
• Strong commercial mindset with a passion for account growth.
• Highly motivated, coachable, and resilient in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience using Salesforce or a comparable CRM platform.
• Strong analytical and forecasting abilities.

Language Requirements

Professional proficiency in English and French is required to support a bilingual customer base and collaborate effectively with internal and external stakeholders.

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you'll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.

If you're ready to take ownership of a high-potential portfolio and turn opportunity into growth, we'd love to hear from you.

Account Manager

Compensation: Base salary of $72,000–$95,000 CAD, plus uncapped commission.

About the Role

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of strategic accounts with strong growth potential.

In this role, you will be responsible for developing and maximizing value within existing accounts, identifying new business opportunities, strengthening customer relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

• Account Management & Development: Assume full responsibility for a portfolio of accounts, proactively identifying upsell and cross-sell opportunities within Kaseya's product suite.
• Customer Relationship Management: Develop and strengthen relationships with existing customers by connecting with key decision-makers and aligning solutions to their evolving business needs.
• Growth Strategy: Develop and implement tailored account plans, including regular outreach, business reviews, and strategic planning to uncover opportunities and drive account expansion.
• Solution Adoption: Monitor product usage and adoption metrics, address gaps, and increase customer engagement to support long-term growth and retention.
• Revenue Responsibility: Achieve and exceed revenue targets by developing accounts under your responsibility.
• Cross-Functional Collaboration: Work closely with Customer Success, Sales, and other internal teams to deliver an exceptional customer experience.
• CRM & Pipeline Management: Use Salesforce to manage your pipeline, ensure accurate forecasting, and track customer activity.

Required Qualifications

• Minimum of 2 years of experience in an account management or sales role focused on relationship development.
• Experience managing a portfolio of B2B SaaS customers.
• Demonstrated success in growing existing customer accounts through upselling, cross-selling, and account expansion.
• Experience managing a multi-product portfolio and implementing a 'land and expand' sales strategy.
• Proven ability to build strong relationships with executive stakeholders and drive long-term customer success.

Preferred Qualifications

• Experience in a high-growth SaaS organization.
• Proven ability to meet or exceed sales and expansion targets.
• Strong commercial mindset with a passion for account growth.
• Highly motivated, coachable, and resilient in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience with Salesforce or a comparable CRM platform.
• Strong analytical and forecasting abilities.

Language Requirements

Professional proficiency in English and French is required to support a bilingual customer base and collaborate effectively with internal and external stakeholders.

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you will work with cutting-edge technology, collaborate with a dynamic team, and accelerate your career in a role where your impact is immediately visible.

If you are ready to take ownership of a high-potential portfolio and turn opportunity into growth, we would like to hear from you.

Compensation: Base salary of $72,000–$95,000 CAD, plus uncapped commission.

Additional information *Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.*