Store Ambassador and Key Holder

About Cozey

At Cozey, our mission is to simplify and make enjoyable the shopping for furniture, while bringing to life the infinite possibilities of your home. Our elegant and carefully designed furniture adapts to evolving lifestyles, combining innovation, excellent value for money, and exceptional customer service. As a growing Canadian brand primarily focused on online commerce, our success relies on a passionate team that shares our vision of redefining the furniture experience.

The Position

We are looking for a dynamic and customer-focused Store Ambassador and Key Holder to join our rapidly expanding Cozey team at our flagship store in Montreal. In this role, you will be responsible for providing exceptional customer service by understanding customers' needs, offering furniture and design advice, and ensuring the visual appeal, cleanliness, and organization of the store. We are seeking an enthusiastic individual with a strong sense of service, eager to be part of a growing Canadian furniture company with big ambitions.

Location

• Rue Sainte-Catherine Ouest, Montreal QC

What You Will Do

• Welcome and assist customers, offering furniture and design advice as needed.
• Build trust with potential customers based on our customer-obsessed business value.
• Manage customer needs and resolve any issues quickly and professionally.
• Ensure the visual presentation of the store, including displays, layout, and overall design, is well-maintained and aligns with the planned aesthetic vision.
• Ensure the store meets Cozey's standards for cleanliness, organization, and maintenance at all times.
• Familiarize yourself thoroughly with our products, understanding the features, benefits, and unique selling points of each item.
• Participate in continuous training to stay up-to-date on new products, sales techniques, and company policies.
• Work as a team to achieve sales goals and key performance indicators (KPIs).
• Collect customer information, create order sketches, and ensure quick follow-up with customers.
• Handle store opening and closing routines, ensuring everything runs smoothly and safely from start to finish.
• Serve as a point of contact when management is not on-site, supporting the team and ensuring a smooth customer experience.
• Contribute to daily store operations by adhering to Cozey's standards, mentoring new team members, and identifying opportunities for improvement.

Your Profile

• 1 to 2 years of experience in retail sales or customer service.
• Excellent customer service skills with a friendly and approachable attitude.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Attention to detail and ability to maintain a clean and organized work environment.
• Flexible availability, including evenings, weekends, and holidays.
• Willingness to lift heavy loads (up to 50 lb) during store reorganisation and ability to stand for several hours at a time.
• Experience and/or interest in furniture, interior design, or lifestyle-focused retail, an asset.

What We Offer

• Competitive salary based on experience, plus quarterly bonus.
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity to quickly advance your career within a rapidly growing startup.

If you are ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we would like to talk to you!

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools help us focus on what matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.