Project Manager

Job Description: Project Manager

Department: Project Management

Reports To: Program Manager

Location: Montreal

Revision Date: Version as of March 27, 2026

Job Purpose:

The Project Manager is responsible for the overall client experience, satisfaction, and collective success with regards to budget performance, on time delivery, application success and post-sale operations.

• Machine orders and Contract Management – Ensuring that the client expectations are well defined and overseeing that Operations has delivered the requirements while protecting the company.
• Directly contributing to the commissioning strategy and assume all client communications.
• Leads the project team to execute projects on schedule and on budget to deliver the contracted scope of work.

In short, you are the key single point of contact for clients and the voice of the client internally.

Responsibilities

• Manage project risks – identify risks and develop / implement risk mitigation.
• Project planning – oversee the schedule and ensure execution of the plan.
• Receive machine orders and thoroughly review the contract, sales order, and all documents / details in the customer folder. Reach out to the client and initiate a relationship and learn their expectations in order to oversee the client and their requirements. Full-cycle clarity and expectations are your mission.
• Contract Management – ensure all contractual obligations are met including but not limited to signed WeighPack / Paxiom contracts, Client Purchase Orders, Client URS, Client Technical documentation.
• Ensure that all departments are aware of their responsibilities as related to contractual obligations and technical specifications as outlined in the documents listed in item number 4 above by creating an executive summary. (Required when the order contains documents other than the contract and PO).
• Manage the client throughout the sale while directly ensuring client scope freezes, job changes (material, contract, engineering services & application), up-charging and continuously clear expectations.
• Liaison between operations and client on a regular basis as machine order advances through delivery.
• Use media tools to maximize ability to educate clients via videos, FaceTime/WhatsApp, etc. to ensure knowledge transfers, comprehension while protecting our company’s interests legally and morally.
• Ensure quality control of the project process including but not limited to: Wrike process, product validations, support documentation of the application, testing evidence, media and shop packets.
• Participate in weekly Operations Governance meetings to apply pressure/accountability on Operations for timely delivery.
• Review and approve Internal Acceptance Tests (IAT) prior to job closing.
• Accountable for successful FAT and client acceptance of projects prior to shipping.
• Accountable for the overall success of on-site commissioning of the equipment / systems.
• Responsible for on-site commissioning strategies and client preparation, all client communication prior to and during commissioning and the alignment of the commissioning team (internal and on site team members).
• When required, travel to client facilities as needed as a site-manager to ensure success and client satisfaction.
• Provide the best experience possible by building genuine relationships with your clients and colleagues by: listening to others, be curious, ask questions and always establish clear expectations.
• Reply to internal/external client questions, needs, concerns and complaints within 24 hours while ensuring all communications are documented with our CRM Zoho.

KPI (expectations)

• Monthly – Commissioning success.
• Monthly – Upselling revenue.
• Monthly – On time Delivery.
• Additional Information