Specialist, Service and Administration

Start a rewarding career at Sobeys Inc., one of Canada's top 100 employers, where your unique contributions drive success.

Are you ready to make an impact?

Reporting to the Director of Retail Operations, the Specialist, Service and Administration will cover the Estrie-Montérégie sector and have the following responsibilities:

Here’s where you’ll focus

• Train and coach users on the systems and procedures of the service and administration department, whether in-store, in the office, or virtually;
• Lead and coordinate store openings and the setup of the service and administration department;
• Coordinate all internal and external stakeholders on the projects assigned to you, ensuring they are delivered on time;
• Provide operational support to users;
• Analyze the needs of the service department;
• Analyze the needs of the administration department and identify improvement opportunities to bring innovative ideas;
• Work closely with various departments to accomplish your tasks;
• Develop, create, and facilitate training sessions;
• Audit stores as needed.

What you bring to the table

• College diploma combined with a minimum of 5 years of experience as a service manager in a store;
• Experience in managing the service department or administration office;
• Strong computer skills (Windows and Microsoft Office suite);
• Responsible and organized with a strong analytical mindset and the ability to simplify information for training purposes;
• Ability to quickly learn new software (NCR, SGM, Radiant, SMS, and Kronos);
• Strong adaptability to technological changes;
• Ability to work autonomously;
• Ability to document training sessions (procedure guides);
• Able to work under pressure;
• Strong oral and written communication skills in English (an asset);
• This position involves travel and sleeping away 4 days a week (company vehicle provided).
• #LI-CC1 #LI-Hybrid
• Who We Are

Sobeys is one of Canada's largest food retailers, with over 1,600 stores across 10 provinces. Our brands include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Pharmacies. Our 128,000 teammates and franchise associates share a common passion: delivering quality food and exceptional experiences to our customers and communities.

Learn more about our history and culture: Who We Are | Why Work With Us

Global Rewards

We offer a global rewards program designed to support our teammates at work and in their personal lives. Depending on the position and eligibility, teammates may have access to social benefits including health and dental insurance, savings and retirement programs including an employee share ownership plan, a 10% discount in participating banners, access to virtual healthcare services and an employee and family assistance program, learning and development opportunities, a parental leave supplement, and paid time off.

Sobeys is committed to offering a flexible, fair, and competitive compensation structure to support performance and growth. For more information on this opportunity, including the salary range as per applicable wage transparency laws, please click on the "I'm Interested" or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range.

Additional Information

You should also know that job postings from our organization may be posted on external websites. Similarly, salary information based on job and market comparisons may be posted. These figures are provided for general comparison purposes only and are neither disclosed nor verified by our organization.

We may use artificial intelligence (AI) tools to expedite the selection, evaluation, and recruitment process. These AI tools do not make hiring decisions on behalf of the company. These decisions are made by our recruitment teams.

Sobeys is committed to offering accessible and inclusive hiring processes. We will collaborate with candidates who request accommodations at any stage of the recruitment process.

Note: Candidates whose applications are selected will need to provide documents proving their legal eligibility to occupy the position during the onboarding process. Documents will be evaluated by the employer before the start of work.