Software Deployment Specialist

*Optel is one of the world's leading providers of traceability systems. Its mission: to use its innovative technologies to create a better world through responsible capitalism. Optel's renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. Optel also adapts its technologies to various sectors - from the healthcare industry to smart manufacturing, and more - all of which can benefit from global traceability. Optel's expertise will enable various industries to measure, inspect, control, and track a wide range of items to improve product quality and ensure more responsible use of resources.* Summary:

The role of the Software Deployment Specialist is crucial to the company's success. This individual is responsible for the complete deployment of an interoperability solution across various environments, including sponsoring its development. They are also tasked with improving evolving work processes, particularly by establishing effective communication and fostering constructive collaboration with solution teams (such as developers, solution architects, project managers) and our clients, all while adhering to quality and security requirements.

Main Responsibilities

• Lead the phased integration and deployment of interoperability serialization solutions within different environments (e.g., pre-production, production) of our clients' application infrastructures, which may be cloud-based, on-premises, or hybrid, leveraging infrastructure-as-code tools such as Pulumi.
• Enter and perform predefined qualitative tests and functionalities to report development bugs, in preparation for deployment.
• Propose improvements to deployment processes and tools based on concrete observations gathered during deployments.
• Discuss infrastructure needs and various technical aspects with clients.
• Identify and understand the explicit and implicit requirements of the hosting environment.
• Collaborate closely with developers and solution architects to provide highly reliable solutions.
• Ensure the integrity of the deployment and the security of information, including the management and renewal of SSL certificates.
• Identify and document the sources of system bugs.
• Collaborate with product development platform teams to resolve known issues, improve performance, and stabilize solutions.
• Participate in Level 2 support by investigating and assisting in the resolution of complex deployment-related incidents, in collaboration with clients and internal teams.
• Provide timely technical support to external and internal clients (customer support team, project management, solution architects, developers).
• Actively contribute to technical documentation by providing detailed information on configurations, deployment procedures, and incident solutions, to support Experts in the production and updating of this documentation.
• Communicate the status of deployments, test summaries, and critical anomaly tracking to internal stakeholders and, when required, external parties.

Required Skills

• College diploma (DEC) or professional diploma (DEP) in a relevant IT field, or a combination of experience and training deemed equivalent.
• Minimum of 3 years of experience with Windows IT, Active Directory, networking, and firewalls.
• Knowledge of software and systems: Linux (Debian), Microsoft Server 2016 and later, MSSQL (or another RDBMS).
• Strong knowledge of networking.
• Understanding of fundamental security concepts.
• Good knowledge of web hosting and SSL certificates.
• Knowledge of Bash and PowerShell.
• Coding and scripting skills (e.g., Python).
• Ability to use a wide variety of open-source technologies, virtualization platforms (e.g., VMware, KVM), and infrastructure orchestration tools (e.g., Pulumi).
• Strong analytical skills.
• Capable of reading and understanding debug logs.
• Good understanding of systems and IT infrastructure.
• Ability to interact with multiple stakeholders while encouraging teamwork and collaboration.
• Ability to communicate clearly.
• Commitment to customer satisfaction.
• Strong desire to learn and contribute to the success of a rapidly growing company.
• Good command of the English language (intermediate level).
• May require international travel to client sites.

Benefits

• Competitive remuneration
• Flexible hours
• Virtual health clinic and employee assistance program
• Group health and dental insurance from day one
• Group RRSP with employer contribution from day one
• On-site amenities (free parking and electric vehicle charging stations, free coffee and fruits)
• 50% reimbursement of the monthly RTC Bus pass
• Open and bright spaces and ergonomic offices
• Organization present on several continents

*OPTEL is an equal opportunity employer. We believe that diversity is essential to foster innovation and creativity. We welcome and encourage applications from people of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to offering a fair and inclusive recruitment process, in which each candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee's unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.*