First-Year Experience Coordinator

Job Number: 50013263

Department: Centre for University Success

Level: GR12

Campus: Sir-George-Williams (downtown)

Salary: $86,159.93 - $102,917.74 per year ... HR:** SEPUC

Application Deadline: August 12, 2026 *We strongly encourage candidates to submit a cover letter expressing their interest and explaining how their profile matches the position.*

Recognized as one of Montreal's top employers, Concordia University is the place to be if you are looking to grow, contribute, and innovate in a dynamic and multicultural environment.

Be part of a community tackling society's grand challenges, supporting your personal and professional growth, and making a real impact on building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan, and numerous on-site wellness facilities, such as a state-of-the-art gym and a health clinic, as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a one-year contract.

POSITION OVERVIEW

Under the authority of the Associate Dean or Associate Director of the Centre for University Success, coordinate the general activities of programming, communication, and awareness related to the first-year student experience; design, implement, update, and evaluate programs and services and promote these activities to the University community; act as a resource person for this community regarding services, communications, and activities for newly enrolled and first-year students; supervise the professional and student staff directly.

PRINCIPAL RESPONSIBILITIES

• Design, plan, staff, implement, and evaluate services, activities, and programs related to the first-year student experience.
• Design, plan, implement, and evaluate new communication and awareness initiatives for undergraduate and graduate students, in collaboration with the Associate Dean or Associate Director and the University Communications Service stakeholders.
• Recruit and integrate student employees, coordinate their work, provide advice, and foster their engagement.
• Liaise with stakeholders and campus partners, and coordinate their participation in events for newly enrolled and first-year students, as well as in programs, awareness initiatives, and related communications.
• Chair the University Orientation Planning Interdisciplinary Committee and serve as a resource person for members of the institution regarding orientation and the first-year student experience.
• Supervise the design, development, revision, and updating of communication materials - including presentations, websites, newsletters, and printed materials - ensuring their accuracy, brand image consistency, and compliance with the University's style guidelines, in collaboration with the University Communications Service.
• Liaise with student services units and other internal resource persons regarding services offered to students.
• Based on evaluation practices, research, recommend, and implement tools, strategies, and logistical devices to improve the unit's functioning, student engagement, and the effectiveness of awareness initiatives and programs.
• In collaboration with the Associate Dean or Associate Director, contribute to short- and long-term planning and the strategic development of the unit and the Centre for University Success.
• Perform other tasks to support the unit and the Centre for University Success.

QUALIFICATIONS

• Bachelor's degree in education, psychology, social sciences, or a related field, and four to seven years of relevant experience in higher education, including in retention, transition, counseling, and orientation.
• Experience in mentoring peer mentors and students.
• Previous experience in designing and implementing programs.
• Excellent knowledge (Level 5) of spoken and written English, and basic knowledge (Level 3) of spoken and written French.
• Good knowledge (intermediate level) of Word, Excel, PowerPoint, and Teams.
• Excellent interpersonal and communication skills, and ability to build relationships.
• Excellent planning, organization, decision-making, and problem-solving skills.
• Ability to manage multiple tasks, work under pressure, and meet deadlines independently.
• Proven ability to demonstrate empathy towards diverse stakeholders and those in difficult personal situations.
• High attention to detail.
• Availability to work outside normal hours (9 am to 5 pm) during peak periods.
• Experience working in higher education or student experience activities is an asset.
• Professional experience in organizing large-scale events is an asset.
• Experience working on communication campaigns targeting university students is an asset.
• Affability (ability to be tactful and patient) and self-control (ability to remain calm in difficult or stressful situations) are desirable qualities.

Due to the volume of applications, only shortlisted candidates will be contacted by our recruitment team.

Concordia University is an English-language institution where the primary language of instruction and research is English. Since this position supports the academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: If your application is shortlisted, your language and computer skills will be assessed.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous territory. The Kanien’kehá:ka Nation is the traditional custodians of the land and water where we are located today. The original name of this territory is Tiohtià:ke (or Montreal). It has historically been a gathering place for many First Nations. Today, the city is home to a diverse population of Indigenous and other origins. We respect the ongoing connections to the past, present, and future in our relationships with Indigenous peoples and other members of the Montreal community.

Employment Equity

Concordia University values diversity within its workforce and is committed to promoting equal access to employment. Concordia University encourages all qualified candidates to apply, including women, visible minorities, Indigenous peoples, members of sexual orientation and gender identity minorities, persons with disabilities, and anyone who can contribute to the diversity of our community. As such, it invites candidates who are part of the designated groups to self-identify. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committee members or human resources staff. The results will be aggregated and used to help Concordia achieve its goal of having all members of its community represented and welcomed, but also feeling included in university life and supported in their efforts to participate in all aspects of it.