Account Manager - Account Manager

*The best friendships start with a good coffee – Let's take one, together!*

If you're passionate about coffee and looking to work in a stimulating and dynamic field, you may have found your future job. Allow us to introduce ourselves. We are Servomax, an office coffee services provider aiming to contribute to creating a work environment that promotes employee well-being across Canada. Our services include coffee, snack, and even gourmet meal delivery (catering service). We have everything our clients need to take their office experience to the MAX.

Working at Servomax

Working at Servomax means being part of a growing team with ambitious professional goals. We aim high because our team's talent allows us to. Imagine a small group of skilled and professional individuals coming together to create significant changes through innovative equipment, quality products, and exceptional, reliable service. Build lasting relationships with clients and team members while contributing to the modernization of office break rooms across the country.

Enjoy our great benefits too!

FREE quality coffee, work-life balance, medical insurance, employee discounts, competitive compensation, and more!

We are currently looking for an...

ACCOUNT MANAGER

Our team of coffee experts is responsible for the distribution and service of various commercial coffee equipment. Our sales team ensures the availability and quality of all our offerings, providing our clients with exceptional service. As an Account Manager at Servomax, you will work closely with several departments to make the best recommendations to our clients.

The ideal candidate has basic knowledge in some or all of the following areas:

• Sales
• Account Management
• Communication
• Coffee
• Customer Service
• Autonomy
• Food and Beverage Industry

Requirements

• Bachelor's degree in a related field
• Minimum of 3 to 7 years of experience in a similar position
• B2B experience (mandatory)
• Negotiation, organization, and presentation skills
• Excellent communication skills – both oral and written (French and English)
• Valid driver's license (for client visits)
• Ability to work under pressure and resolve client issues
• Ability to take initiative, be flexible, and handle multiple tasks simultaneously
• Proficiency in all MS Office applications and CRM software

Responsibilities

• Serve as the main point of contact for your portfolio of clients
• Update client activities in the CRM database
• Establish and maintain strong and lasting relationships with clients
• Generate sales (including upselling and cross-selling)
• Execute and renew contracts
• Prepare account reviews and sales reports
• Coordinate with cross-functional internal teams (including Operations, Technical Services, and Marketing) to ensure consistent service

The work schedule is Monday to Friday, 8 am to 5 pm.

*Good Coffee Brings People Together – Fancy a cup?*

If you're passionate about coffee and looking to work in a stimulating and challenging industry, you've potentially found your future job. Allow us to introduce ourselves. We are Servomax, an office coffee services provider aiming to help Canadian employers create a work environment that promotes their team's well-being. From coffee to snacks and even catered meals – we've got everything our clients need to take their office experience to the MAX.

What is it like to work at Servomax?

Working at Servomax is taking part in a fast-growing team with big corporate objectives. We aim high, but only because we have the best people to support us. Think of a small group of talented, professional individuals coming together to create a massive impact through innovative equipment, quality products, and outstanding, reliable service. Build long-lasting relationships with clients and team members and contribute to the modern transformation of office break rooms across the country.

We've also got awesome benefits!

FREE quality coffee, work-life balance, health coverage, employee discounts, competitive compensation, and more!

We're currently looking for an ACCOUNT MANAGER

Our team of coffee experts is responsible for the distribution and service of a variety of commercial coffee equipment. Our account managers ensure customer satisfaction and quality across our offerings, adding a friendly, coffee shop quality to the office experience of our clients. Our current sales team has decades of industry-specific expertise and is very well positioned to make the best recommendations for your office needs.

An ideal candidate will have a basic background in some, or all, of the following skills and concepts:

• Sales
• Account Management
• Communication
• Coffee
• Ability to Work Independently to Servomax standards
• Customer Service
• Food and beverages industry

As a new employee, you will get set up on a comprehensive training plan that covers fundamental skills, tools, and intradepartmental knowledge necessary to be successful and efficient before entering the field

Responsibilities

• Serve as the lead point of contact for assigned portfolio of clients
• Update client's activities in the CRM database
• Build and maintain strong and enduring customer relationships
• Generate sales among client accounts, including upselling and cross-selling
• Execute and renew contracts
• Prepare business reviews and sales reports
• Liaise with cross-functional internal teams (including Operations, Technical Services, and Marketing) to ensure consistent service

Requirements

• Bachelor's degree in a related field
• A minimum of 3 to 7 years of relevant work experience
• B2B experience mandatory
• Excellent listening, negotiation, and presentation skills
• Ability to perform under pressure and resolve client issues in a timely manner
• Ability to work autonomously
• Valid driver's license (as you will need to visit client locations)
• Excellent planning and organizational skills
• Strong verbal and written communications skills in both French and English
• Proficiency in all MS Office applications and CRM software

Schedule is from Monday to Friday, 8 am to 5 pm.

Job Types: Full-time, Permanent

Benefits

• Company events
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Experience

• B2B Sales and/or Account Management: 2 years (required)
• Language:
• French (required)
• Work Location: In person