Housekeeping Director

The Hilton Garden Inn Montreal Centre-Ville hotel in Montreal is located close to McGill University, and just minutes away from the world-famous Underground City. Visit the Place des Arts Theatre or shop along the lively Rue Sainte-Catherine. Stay in a modern room at this Montreal hotel, and enjoy top-notch services and amenities in an elegant setting.

We are looking for our next Housekeeping Director to join our dynamic team. You will play a crucial leadership role in ensuring impeccable cleanliness of rooms and public spaces, optimal guest satisfaction, and operational excellence of your department. Your expertise in team management, laundry operations optimization, and strict hygiene standards will directly contribute to maintaining the highest quality standards.

Under the responsibility of the General Manager, the Housekeeping Director supervises and manages all operations of the department as well as the housekeeping team. They support colleagues to offer the best guest experience and apply all necessary procedures to maintain the establishment's standards. They ensure the satisfaction of employees and guests regarding the daily maintenance and preparation of rooms and public spaces. They are also responsible for managing the department's budget.

Main Responsibilities

Manage the planning of the housekeeping department's operations.

Participate in the hiring process in collaboration with the human resources department.

Ensure the training, integration, and planning of team members.

Conduct performance evaluations, enforce standards, and manage the overall performance of the housekeeping staff.

Lead the team daily: training on hygiene standards, daily inspections to ensure the establishment's standards are met.

Evaluate daily stock and inventory levels.

Perform quality control of the laundry.

Manage the laundry and ensure compliance with quality and hygiene standards.

Track and optimize key performance indicators (KPIs) related to the service for the department.

Establish a culture of continuous learning and accountability within the team to achieve high results.

Respond quickly and effectively to any emergency or safety situation in the hotel.

Handle guest complaints regarding rooms and public spaces with professionalism, confidentiality, and courtesy.

Respond to guest requests accurately and on time, in person, by phone, or through the available technologies.

Use computer systems to produce various daily reports and ensure that guest preferences and specificities are respected and applied as much as possible.

Ensure that teams receive a clear and complete briefing before each shift.

Participate in periodic inventories (linens, uniforms, supplies) and recommend actions based on the results.

Ensure the proper functioning of the laundry service.

Ensure that all equipment and materials are well-maintained.

Manage operational expenses according to the budget and the company's needs, and implement adequate control systems.

Ensure that orders are placed according to needs and avoid stockouts.

Ensure the cleanliness of rooms and public areas at all times according to the highest hygiene standards.

Comply with payroll procedures and ensure the accuracy of the hours submitted as well as the delivery of information to accounting at the end of each pay period.

Act in accordance with the establishment's work rules and conduct standards and RIMAP.

Perform any other tasks related to the functions.

Our Offer

• Competitive salary
• Group insurance
• Registered Retirement Savings Plan (RRSP)
• Paid time off
• Structured career development plan
• Dry cleaning service
• Travel benefits for employees

Skills and Qualifications

Fluency in French and English, spoken and written; knowledge of a third language is an asset.

Proficiency with computers and the main Microsoft Office Suite software.

Strong management, supervision, and leadership skills.

Ability to manage a large and diverse group of employees.

Inspiring leadership, focused on team development through clear communication and effective coaching.

Ability to read, understand, and follow a budget.

Ability to anticipate, take initiatives, identify risks, and manage conflicts positively.

Ability to work in motion, primarily standing, and to lift, pull, or push loads weighing up to 25 kg.

Excellent communication skills, adapted to different types of audiences.

Sharp attention to detail and innovative approach to operational standards.

Professional appearance and excellent interpersonal skills.

Education and Experience

Post-secondary or college diploma in hotel management or a related field.

5 to 10 years of experience in housekeeping management.

Experience in the hospitality industry or a related field is desirable.

Commitment to Equity, Diversity, and Inclusion

Our organization is an employment equity-conscious employer and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine in our communications is used solely to lighten the text. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability, or any other characteristic protected by provincial or federal laws.