Senior IT Business Analyst

Since 1983, Pharmascience has contributed to improving the health and well-being of patients in Canada and over 50 countries. As Canada's first pharmaceutical manufacturer and a company recognized among the Top 50 Best Places to Work in Canada, we believe our success is built on the talent and commitment of our teams.

*Join us!* We are recruiting for a Senior IT Business Analyst position.

Benefits of working at Pharmascience

• Annual performance bonus
• Internal referral program up to $3000
• Vacation and mobile leave granted upon hire
• Collective health insurance coverage starting day 1, including telemedicine
• Competitive retirement plan with employer contribution starting day 1
• Employee assistance program
• Continuous learning opportunities
• Stimulating and collaborative work environment
• On-site parking
• Gym

The IT Business Analyst represents the Information Technology department to business units.

You act as a facilitator between the business world and IT teams, ensuring the quality, clarity, traceability, and completeness of requirements, while challenging expressed needs to maximize business value.

Collaborate and support operational execution

• Collaborate with IT business partners to understand, structure, and prioritize business unit needs.
• Act as the functional contact point between business units and IT teams.
• Manage stakeholder expectations by ensuring clear, structured, and regular communication.
• Build trust with stakeholders and act as a strategic advisor.
• Contribute to the implementation of demand governance processes.
• Analyze impacts on roles, processes, data, and solutions (people, process, data, technologies).
• Develop strategies and plan change management activities.

Analyze and translate business needs into value

• Analyze and document business needs through workshops, interviews, process analysis, and other techniques (Business Process Model and Notation, use cases, user stories, scenarios).
• Collaborate with stakeholders to validate, prioritize, and evolve requirements.
• Identify inconsistencies, conflicts, risks, and improvement opportunities related to expressed needs.
• Translate business needs into clear, complete, and understandable functional requirements for IT teams.
• Produce required artifacts according to standards (e.g., URS, FS).
• Map current and future business processes (AS-IS / TO-BE).
• Ensure the quality, completeness, and traceability of requirements throughout the solution lifecycle (traceability, evolution, validation, prioritization).

Support strategic planning of initiatives

• Support the preparation of project requests and improvement initiatives.
• Contribute to impact analysis and expected benefit definition.
• Participate in the evaluation of proposed solutions.
• Support IT business partners in prioritizing requests by providing a clear view of business issues.
• Collaborate with architects and IT teams to ensure alignment with technological directions.
• Identify process improvement opportunities and propose suitable technological solutions.

Support the technological initiative delivery cycle

• Participate in demand management processes by capturing and collecting key information from business units.
• Track needs and requirements until delivery.
• Collaborate with IT teams to ensure a good understanding of requirements.
• Support functional solution design and contribute to solution choice decisions.
• Participate in validation activities (functional tests, UAT) to ensure solutions meet needs.
• Contribute, if needed, to incident resolution.

Integrate quality, compliance, and security requirements

• Ensure requirements account for regulatory, compliance, quality, information security, and system security requirements.
• Contribute to the documentation and maintenance of required artifacts (processes, specifications, SOP, etc.).
• Collaborate with IT teams to ensure the consideration of security and data integrity requirements.
• Support internal and external audits by providing required functional information.

Communicate changes and support solution adoption

• Participate in the communication of changes, impacts, and system evolutions to users.
• Support the preparation of training plans, training materials, and knowledge transfer to key stakeholders.
• Contribute to the resolution of issues and their escalation, when required.
• Ensure clear communication on the progress of activities, risks, and dependencies.
• Collaborate on the continuous improvement of IT services based on stakeholder feedback.

Skills, knowledge, and abilities

• Customer-oriented.
• Motivated and self-driven.
• Knowledge of applicable regulatory requirements for GxP environments and ability to comply with them in the analysis, documentation, and validation of business and functional requirements.
• Strong relational and communication skills.
• Excellent problem-solving skills.
• Experience working in a collaborative environment.
• Experience in change management involving business processes and organizational changes.
• Excellent understanding of one or more business domains and a deep understanding of a complex technological ecosystem.
• Knowledge of the SAP environment.
• Bilingual French-English: The candidate must be able to collaborate with suppliers and/or clients located outside the province of Quebec.

Experience

• 7 to 10 years of IT experience, preferably in a regulated and/or manufacturing industry.
• Leadership and demonstrated experience in managing business and commercial stakeholders.
• Significant experience in a complex technological environment and value creation centered on business strategy.

Education

• Bachelor's degree in Information Technology or related field.

Relevant certifications such as CBAP (BABOK) and BPMN 2.0 are considered an asset.

Experience

Mandatory* 7 - 10 years: 7 to 10 years of IT experience, preferably in a regulated and/or manufacturing industry.

Education

Mandatory* Bachelor's degree or better in Information Technology or related field.