Quality Assurance Specialist - Montreal

Quality Assurance Specialist

As a key member of the national quality assurance team, the person holding this position is responsible for ensuring the implementation and maintenance of a rigorous quality assurance program. Their role primarily involves conducting audits, assisting with the closure of corrective action reports (CARs), and supporting quality assurance program initiatives.

*Please note that we are recruiting for two vacant positions and are reviewing talent pools from Montreal, Toronto, Ottawa, and Halifax to fill these two positions.*

Section A: Key Responsibilities

Certified Audits

• Conduct internal audits as a certified auditor or auditee, in accordance with established audit methodologies and regulatory requirements.
• Lead comprehensive audits to assess compliance with internal policies, procedures, industry standards, and regulatory directives.
• Document audit findings, prepare audit reports, and formulate improvement recommendations.
• Collaborate with stakeholders to correct identified non-conformities and ensure the closure of audit findings within specified timeframes.
• Contribute to the development and implementation of audit plans and schedules.

Corrective Action Reports (CARs)

• Support the closure of corrective action reports (CARs) by working closely with stakeholders to resolve raised issues.
• Assist in the development and implementation of corrective action plans to address non-conformities.
• Monitor and track the progress of CAR closure, ensuring rapid and effective resolution.
• Document all activities related to CARs, including root cause analysis, corrective actions, and effectiveness verification.

Quality Management Problem Resolution

• Collaborate with the national director of Compliance and Quality Assurance to resolve quality management issues.
• Provide technical expertise to identify root causes, develop corrective actions, and implement preventive measures.
• Contribute to the production of reports on quality management trends and process issues to support continuous improvement initiatives.
• Participate in investigations related to quality control failures and ensure accurate and complete data collection for trend analysis.

Training and Compliance

• Assist in conducting training sessions and workshops to promote awareness and understanding of quality program requirements.
• Provide technical advice and support to various services regarding quality management training needs.
• Ensure that managers and staff are kept informed of regulatory requirements within quality programs.

File Maintenance and Data Management

• Maintain accurate and up-to-date files on audit activities, corrective actions, and any other documentation related to the quality program.
• Manage databases and information systems to support audit findings, CAR closure, and trend analysis.
• Ensure compliance with confidentiality and data protection regulations.

External Audits and Certification

• Support external audit activities, including coordinating with external auditors, providing required documentation, and participating in on-site audits.
• Participate in the preparation of materials and responses for external audits.
• Collaborate with stakeholders to ensure compliance with certification requirements and industry standards.

Process Improvement and Updates

• Review quality program processes and recommend updates based on audit findings, regulatory changes, and industry best practices.
• Collaborate with stakeholders to implement process improvements and ensure adherence to established procedures.

Stakeholder Communication

• Hold regular meetings with stakeholders to communicate audit findings, CAR closure progress, and updates on quality program initiatives.
• Prepare reports, presentations, and other communication documents as needed.

Safety and Compliance

• Demonstrate a strong commitment to safety principles and practices.
• Serve as a liaison with the internal health and safety community to ensure compliance with safety regulations and promote a safe work environment.
• Participate in the annual emergency response manual training.