Commercial Analyst

WHO WE ARE?

Air Canada Vacations is on a mission to make dreams travel. That’s why we offer vacation packages, tours, cruises, and more, tailored to the individual needs of each person. We like to say that we have vacations for every traveler, because that’s the case!

If you are a person passionate about exploring the world and would like to share this enthusiasm with our customers, we would be delighted to welcome you to our team.

For over 50 years, Air Canada Vacations has facilitated travel, so join us to help Canadians create unforgettable memories, no matter their destination.

JOB TITLE: Commercial Analyst JOB STATUS: Permanent DEPARTMENT: IT Operations WORK LOCATION: Montreal WHO WE ARE?

Don’t miss this great opportunity! Submit your application by August 11, 2026, to be considered for this exciting opportunity.

The Commercial Analyst plays a crucial role at Air Canada Vacations (VAC) by acting as the main liaison between business stakeholders, operations teams, IT delivery teams, and external partners. The person holding the position is responsible for collecting, analyzing, documenting, validating, and managing business and functional requirements to support the successful implementation of technology and operational solutions aligned with VAC’s strategy, its regulatory obligations, and its operational priorities. Within the Information Technology services, they contribute to initiatives touching on core operations, digital platforms, data, customer experience, and enterprise systems, ensuring that solutions are fit-for-purpose, scalable, compliant, and user-adopted.

WHAT YOU WILL DO

• Business Analysis and Requirements Management
• Lead structured needs collection activities (interviews, workshops, process and data analyses) with business owners, subject matter experts, and users.
• Document business, functional, non-functional, and regulatory requirements using VAC’s standardized tools and models.
• Ensure complete traceability of requirements, from collection to design, implementation, testing, and deployment.
• Identify dependencies, constraints, risks, and assumptions early in the development cycle.
• Contribute to the development of profitability analyses, problem descriptions, and solution proposals.
• Delivery and Execution Support
• Act as the key contact and collaborate closely with project managers, product owners, technical teams, and vendors throughout the delivery cycle.
• Ensure alignment between business sponsors, operational teams, and technical partners.
• Participate in refining backlog items, defining use cases, developing acceptance criteria, and organizing sprints, as applicable.
• Participate in system testing, integration testing, and user acceptance testing, validating test scenarios, and contributing to defect analysis.
• Ensure that delivered solutions meet approved requirements and business objectives.
• Knowledge of processes covering the entire travel lifecycle, such as booking, modifications, cancellations, reassignments, ancillary services, and client communication.
• Ensure that vendor solutions meet VAC’s requirements, standards, and expectations.
• Experience in collaborating with external technology vendors, systems integrators, and SaaS (software-as-a-service) solution providers specializing in travel and booking platforms.
• Change Management and Adoption
• Collaborate with stakeholders to support organizational transformations (processes, roles, and work methods).
• Contribute to change impact analyses, training materials, communications, and operational readiness activities.
• Act as a resource person for business teams during the transition to new systems or processes.
• Stakeholder and Vendor Collaboration
• Ensure liaison between VAC’s business units, IT teams, and external vendors.
• Foster alignment between sponsors, operational teams, and technical delivery partners.
• Ensure that solutions delivered by vendors meet VAC’s requirements, standards, and expectations.

WHAT YOU BRING TO THE TEAM

• Bachelor’s degree in business administration, information technology, management, or a related field.
• Minimum of 3 years of experience as a commercial analyst or in a similar role in information technology or operations.
• Demonstrated experience in collecting and documenting requirements for complex, multidisciplinary initiatives.
• Experience in collaborating with technical teams and external vendors to deliver business solutions.
• Excellent understanding of commercial analysis methods, tools, and best practices.
• Bilingualism (English and French) is mandatory.

Bonus / Desired

• Experience in the travel, travel agency, airline, or cruise sectors, or in complex operational environments with high transaction volumes.
• Proficiency in travel agency, airline, and cruise reservation systems, including booking platforms, inventory management, pricing, scheduling, ticketing, or customer service systems.
• Experience with real-time reservation, distribution, and processing systems operating in high-availability environments.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and others as soon as you have completed 6 months of service.
• Hybrid work model: Corporate mandate of four (4) office days (Tuesday, Wednesday, Thursday, and the 4th day of your choice) and one day at home.
• We value your well-being and offer a wide range of benefits, including health and dental care, for you and your family.
• We provide training and development tools to help you reach your full potential.

Please note that these benefits apply to full-time permanent staff.

Check our Careers page for the complete list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a diverse, equitable, and inclusive workplace, which is at the core of our fundamental values. We encourage the uniqueness of each individual, listen to every voice, and instill in our employees a sense of belonging that allows each team member to shine in their authenticity.

We encourage candidates from all backgrounds to apply, as we strive to create a diverse team that reflects the diversity of the customers and communities we serve as an equal opportunity employer. If you require an accommodation, please let us know, and we will work with you to meet your accessibility needs. For any accessibility assistance, for information requests in alternative accessible formats, or to report any accessibility issues, please include them in your application.

Language Requirements

With equal qualifications, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside Quebec.