IT Support Technician

IT Support Technician

Battat Inc.

At Battat, we’re in the business of making kids happy. Thanks to our team of dynamic, talented and motivated individuals, we design and manufacture high quality, educational, and innovative toys that kids and parents around the world have loved for over 45 years!

Joining Battat means working in a multidisciplinary team within a growing privately-owned international company. It also means joining a stimulating workplace, full of professional challenges and the possibility to develop and grow.

Reporting to the Director of IT & Infrastructure, the IT Support Technician provides frontline technical support to employees, helping ensure the reliable operation of Microsoft 365, enterprise systems, and SaaS applications. The role also supports IT operations through user onboarding and offboarding, device deployment, routine cybersecurity tasks, documentation, and helpdesk support. This position is ideal for a motivated, organized, and customer-focused individual who enjoys solving technical problems, learning new technologies, and contributing to continuous improvements.

Your role…

• Provide frontline technical support to internal staff, resolving helpdesk tickets efficiently or escalating issues when required.
• Assist with Microsoft 365 administration, including user accounts, licensing, security settings, Teams, SharePoint, Entra ID, and Intune.
• Provide first-level support for SaaS applications and escalate complex issues.
• Assist with routine security tasks including MFA verification, permission reviews and endpoint health checks.
• Support employee onboarding and offboarding, including hardware setup, software provisioning, and access management.
• Maintain clear and accurate IT documentation, procedures, and knowledge-base articles.
• Assist with hardware inventory, device deployment, patching, and updates.
• Participate in automation and AI initiatives led by senior team members.

What we’re looking for…

• 1–3 years of experience providing helpdesk or technical support in a business environment.
• Excellent communication skills in English and French, with the ability to explain technical concepts clearly and patiently to non-technical users.
• Working knowledge of Microsoft 365, including user account administration, Teams, Outlook, SharePoint, Entra ID, and Intune.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
• College diploma or University degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting cloud-based applications (SaaS) and troubleshooting end-user technical issues.
• Basic understanding of cybersecurity best practices, including user access management, multi-factor authentication (MFA), and endpoint security.
• Self-motivation, reliability, customer-focused and a team player.
• Eager to learn new technologies and continuously develop technical skills.
• Curious? Visit www.battatco.com and explore our brands!

We offer a competitive salary based on experience, a generous group benefits package, and continuing education.

Language of work for positions permanently located in Quebec

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Other language requirement

Another language is required for this position in order to communicate with clients and suppliers, who are mostly located outside Quebec.

We thank all applicants for their interest, however only selected candidates will be contacted.

Benefits

• Dental care
• Extended health care
• On-site parking
• Work Location: In person