Customer Implementation and Training Specialist - Real Estate Software

About NexOne

At the forefront of real estate technology, NexOne is a leading software provider since 2009, specializing in cloud-based document management, e-signature, and accounting systems for real estate agencies and brokers.

The person selected for this role will directly contribute to the success of our clients by supporting them in the implementation, training, and adoption of our solutions. This unique role makes you a key point of contact between our technical, sales teams, and our clients.

Join our team if:

You have a customer-centric mindset and want to help them succeed with our solutions.

You are motivated by learning, training, and supporting users.

You possess excellent written and verbal communication skills.

You enjoy working collaboratively with multiple teams and helping clients develop their skills.

You are 100% bilingual (French and English) - mandatory, as all communications with our clients and teams are conducted in both languages.

Your role

As a Customer Implementation and Training Specialist, you will play a key role in the adoption and success of our solutions by our clients (agencies and brokers). Depending on the needs, you may also: Contribute to customer support and request management via our call center,

Support the sales teams,

Optimize customer processes and propose improvements.

This position is based at our office, in person, on the South Shore of Montreal, near the Dix-30 district.

Your main responsibilities

Support clients during the implementation of our software: cloud-based document management, e-signature, and accounting systems for real estate agencies.

Design and conduct training sessions tailored to end-users.

Collaborate with sales, support, and product teams to ensure client success.

Manage and process customer requests via the call center, including user tracking and system adoption.

Participate in client needs planning and coordination if necessary.

Propose improvements to processes and tools to optimize the customer experience.

Desired profile

Professional experience combining sales, customer training, and customer support (ideally via call center).

Knowledge and experience in the implementation of software or computer systems.

Knowledge of accounting and agency financial processes is strongly suggested.

Ability to manage multiple priorities and work autonomously while collaborating with the team.

Customer-centric approach and excellent ability to explain and train.

Interest or experience in the real estate sector is an asset.

Bilingual French-English mandatory to communicate effectively with all our clients and teams.

Key skills

Essential: Sales and customer follow-up

User training and coaching

Implementation of computer systems

Knowledge of accounting principles (strongly suggested)

Desired:

Knowledge of real estate software (document management, e-signature, accounting systems)

Customer support management or team coordination

Communication and process documentation skills

Compensation and benefits

Minimum annual salary of $70,000, which can be higher depending on experience and profile.

Package of social benefits and health insurance.

Office located on the South Shore of Montreal, near the Dix-30 district, with free parking and access to public transportation.