Expert Product Manager

Expert Product Manager

At CN, every day brings new exciting challenges. You can expect an interesting environment where you are part of those who ensure our activities run optimally and safely — contributing to keeping the economy on track. We offer paid training and opportunities that build long-term careers, and we recognize employees who work hard to make a difference. You will thrive in our cohesive, safety-focused culture, working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

The incumbent is responsible for evaluating and translating business needs into clear and actionable product requirements, aligned with CN's strategic objectives. The role requires a strong combination of business sense and technical understanding to assess trade-offs, prioritize product features, and maintain a roadmap that maximizes business value. Working closely with business and Information Technology (I&T) stakeholders, the Product Manager supports the full lifecycle of assigned products, from initial development to continuous evolution and improvement. The role actively incorporates customer and stakeholder feedback to continuously improve product performance, user experience, and overall satisfaction, ensuring solutions meet real customer needs, operational challenges, and organizational priorities.

Key Responsibilities

Establish and maintain strong partnerships with business leaders and internal stakeholders to identify product opportunities and ensure alignment with business outcomes

Lead the complete process of receiving, evaluating, and prioritizing product initiatives, enhancements, and defect fixes for the assigned domain

Gather, analyze, and document business requirements, translating them into clear and actionable product features and backlog items

Develop, maintain, and communicate product roadmaps aligned with business strategy, delivery capacity, and technological orientation

Be responsible for managing the product backlog, ensuring its continuous refinement, prioritization, and preparation for delivery teams

Collaborate closely with product owners, architects, and delivery teams to support design, development, testing, and deployment activities

Support Agile ceremonies and planning activities, including Program Increment Planning (PI), backlog refinement, sprint reviews, and retrospectives

Define and track value metrics, benefit realization, and performance indicators to evaluate product effectiveness and business impact

Assess and communicate the impacts of scope, schedule, cost, dependency, and delivery risk changes

Act as a key escalation point to resolve team dependencies, conflicting priorities, and scope-related issues

Ensure products and enhancements comply with regulatory, cybersecurity, architecture, and governance requirements

Conduct market research and industry analysis to guide product decisions and identify innovative or competitive opportunities

Collaborate with vendors and third-party partners to support product delivery and understand technological capability evolution

Support the development of profitability analyses, funding requests, and annual budget activities related to assigned products

Facilitate communication with stakeholders by providing regular updates on progress, risks, milestones, and decisions

Participate in product demonstrations, deployment activities, and post-implementation reviews to foster continuous improvement

Support continuous product lifecycle management, including operational readiness, maintenance activities, and planned enhancements

Experience

• Minimum of 10 years of global professional experience

Minimum of 5 years of experience in product management, business analysis, or a related role

Demonstrated experience working with executives and diverse stakeholder groups to support informed decision-making

Proven experience in designing, delivering, scaling, and maintaining products throughout their lifecycle

Experience working across business and technical functions, with increasing levels of responsibility

Minimum of 3 years of experience in Agile, Lean, or iterative delivery environments

Education / Certification / Designation

Bachelor's degree in computer science, information technology, or business administration, or equivalent combination of education and experience

Certifications in product management or business analysis* *Additional designations will be considered as an asset*

Skills

Demonstrates a strong business sense and the ability to link product decisions to strategic and operational results

Communicates effectively with executives, business stakeholders, and technical teams, adapting the message to different audiences

Exercises leadership and influence without formal authority to align stakeholders and achieve results

Collaborates effectively across business and IT functions to deliver integrated solutions

Exercises judgment and analytical thinking to solve complex problems and balance competing priorities

Demonstrates agility and adaptability in a dynamic and fast-paced environment

Plans, organizes, and executes work efficiently while managing multiple initiatives simultaneously

Facilitates discussions, workshops, and decision-making forums to achieve alignment and clarity

Technical Skills / Knowledge

Strong knowledge of product management and business analysis practices, methodologies, and tools

Experience in writing business requirements documents, statements of work, and supporting investment planning

Understanding of Agile, Lean, and DevSecOps principles and practices

Ability to define product vision, roadmap, and value propositions and execute them

Strong analytical capabilities, including cost-benefit trade-off and value realization assessment

Technical understanding of cloud platforms, data strategies, and modern enterprise systems

Knowledge of system architecture concepts and systems engineering practices

Experience with complex and business-critical systems

• Knowledge of process improvement methodologies and continuous improvement practices

Experience in the transportation, logistics, telecommunications, or railway operations sectors* *Additional experience will be considered as an asset*

About CN

CN is a global leader in transportation and a catalyst for commerce. Essential to the economy, its customers, and the communities it serves, CN safely transports over 300 million tons of natural resources, manufactured products, and finished goods across North America each year. As the only railroad connecting Canada's East and West Coasts to the southern tip of the United States through a 19,500-mile railway network, CN and its affiliated companies have contributed to community prosperity and sustainable commerce since 1919. CN is committed to social responsibility and environmental protection programs. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, delivering operational and supply chain excellence to achieve results.