Regional Director of Private Banking Services

Job Number: 268825

Join a winning, committed, and results-driven team that operates within an inclusive and high-performance culture.

Objective

Lead and oversee the activities of Private Banking in the Quebec and Ottawa regions to ensure that business strategies, plans, and initiatives are implemented in accordance with regulations, as well as internal policies and procedures.

Customer-Centric Leadership

• Foster and maintain a customer-centric culture within the team to deepen client relationships and leverage existing and new relationships, systems, and knowledge across the Bank.
• Support for Strategic Initiative Design and Development

Contribute to the design and development of short- and medium-term initiatives to effectively position Scotia Bank in the market to achieve business objectives, including:

• Conducting research and gathering market intelligence on competition and market positioning;
• Performing key analyses and developing recommendations on critical issues affecting the region;
• Reviewing proposals presented by banking teams, providing feedback, and recommending actions to the Regional Vice President (RVP) to support the regional strategy;
• Adapting national Private Banking Services initiatives to the specific needs of the region.
• Understand how the Bank's risk appetite and risk culture apply to daily activities and decisions.
• Create an environment where the team seeks efficiency in their sector's activities, respecting Scotia Bank's values, its Code of Ethics, and the Global Selling Principles, and ensuring the appropriateness, compliance, and effectiveness of common regulatory controls to meet obligations related to operational risk, compliance risk, money laundering risk, financing of terrorist activities and sanctions, and misconduct risk.
• Build a high-performance environment and implement a talent management strategy to attract, retain, develop, and motivate team members through an inclusive work environment and the adoption of a coaching attitude and mindset; communicate the vision, values, and business strategy and manage the planning of team succession and development.
• Sales Management and Regional Strategy Implementation

Implement sales management strategies and direct the execution of tactical plans under the responsibility of team leaders to support the objectives of Private Banking Services and the region, including:

• Mobilizing and guiding the efforts of team leaders;
• Leading sales activities to achieve profitability plan objectives;
• Setting targets and re-establishing priorities;
• Anticipating business risks and opportunities;
• Allocating necessary resources to support strategies;
• Resolving issues and facilitating compromises between team members and partners from other sectors of Scotia Bank (Global Risk Management, Shared Services Center, Global Banking Markets, Global Commercial Payments, Global Wealth Management, Personal and Small Business Banking Services, etc.).
• Making quick decisions to advance cases on time;
• Reporting issues, obstacles, or trends observed to the Regional Vice President, accompanied by recommendations or solutions;
• Distributing prospects and other business opportunities within the team.
• Support for a Customer-Centric Sales Culture

Contribute to maintaining and evolving a customer-centric sales culture and operational model in the region by:

• Performing key sales and service management activities, including planning and preparing regional meetings and team meetings, including with partners when required;
• Assessing, recommending, and coordinating initiatives related to the Net Promoter Score (NPS) to promote continuous improvement and customer loyalty;
• Supporting the execution of customer segment migration strategies and communicating them to stakeholders.
• Client Portfolio Management

Ensure that the client portfolio assigned to the team receives sustained attention to strengthen and maintain business relationships by:

• Ensuring that an active business development program is in place for each client relationship;
• Accompanying teams so that each client call or meeting has specific objectives;
• Actively soliciting client feedback on Bank products and service quality;
• Ensuring effective collaboration between the team, partners, and colleagues.
• Regional Visibility

Maintain strong visibility within the assigned region with internal and external stakeholders by:

• Identifying key business contacts and establishing relationships with key influencers in the region;
• Developing and maintaining strong relationships with internal partners;
• Encouraging team members and internal resources to support business objectives;
• Representing Scotia Bank or Global Wealth Management at industry regulatory or community events, as needed.
• Employee Management
• Provide leadership and management of direct employees by:
• Providing guidance, support, training, and assistance with transactions when required;
• Holding sales meetings with the Regional Vice President and follow-up meetings with direct employees;
• Recognizing performance and managing underperforming situations;
• Developing personalized development plans for each direct employee.
• Support for Regional Private Banking Team Members

Provide guidance, support, and assistance to regional private banking team members, as well as clients and business partners when required, including:

• Providing clarifications and directives on issues raised;
• Reviewing, prioritizing, and responding to information requests requiring escalation, accompanied by recommendations or solutions;
• Facilitating compromise negotiations between parties involved;
• Coordinating logistics for client events, executive visits, and other similar activities.
• Project and Initiative Management

Lead the implementation of initiatives and projects aimed at achieving business objectives, including:

• Ensuring the development of clear and effective communications and documents to support implementation;
• Ensuring that key internal partners participate in the process at the right time;
• Coordinating activities and ensuring liaison with team members to achieve objectives within established timelines and budgets;
• Analyzing Scotia Pulse results and supporting the resulting action plans.

Risk and Compliance Management

• Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions;
• Create an environment that promotes efficient and effective operations in accordance with Scotia Bank's values, its Code of Conduct, and the Global Selling Principles, while ensuring the effectiveness of daily operational risk, compliance, money laundering, financing of terrorist activities and sanctions, and misconduct controls.

Leadership and Talent Management

• Foster a high-performance environment and implement a talent management strategy to attract, retain, develop, and motivate team members;
• Encourage an inclusive work environment, adopt a coaching approach, clearly communicate the vision, values, and business strategy, and ensure effective employee succession and development planning.

In addition to French, the successful candidate must also have sufficient proficiency in English, as the role involves regular interaction and collaboration with groups and individuals based in [bracketed placeholders].