Sales Representative - Enterprise, Level 4 (Montreal)

At Softchoice, a World Wide Technology (WWT) company, we work together to create a new world. As a provider of IT solutions to American businesses and SMEs, as well as all Canadian companies, we help them turn their ambitions into concrete results. To do this, we offer secure cloud computing, AI, software, and digital workspace solutions that promote agility, innovation, and growth.

With a highly motivated and high-performing team, we have been certified as a Great Place to Work® in both Canada and the United States and have been among the Best Places to Work in Canada for over 20 years. We are proud to support the success of our employees through professional development and advancement, and we strive to do what is best for our employees and our communities.

Within WWT, we offer our clients access to a global network, cutting-edge innovations, top-tier partnerships, and the deep expertise of a leader in AI and digital transformation. Our clients have access to WWT's Advanced Technology Center (ATC), a collaborative ecosystem equipped with cutting-edge hardware and software that allows them, as well as our partners, to conceptualize, test, and validate innovative solutions before deploying them at scale.

Make Your Mark:

As a Client Advisor, Enterprise, you will have the opportunity to develop your career and professional brand in the technology sector by working with Softchoice's most important, active, and profitable clients. This role is focused on strategic sales and has some of the highest quotas in the company. It will allow you to build significant networks and relationships within our partner community while exposing you to a wide range of technologies and solutions. In these roles, the incumbent will strive to both maintain and develop our existing relationships with their clients while diversifying the business and increasing the portfolio share. Our Enterprise clients have a complex portfolio and greater needs in terms of management and support, so you will need to have a keen sense of business to add value proactively, leverage your knowledge of vendor programs and Softchoice, and play a true advisory role for their business. You will evaluate your clients' needs by understanding their activities perfectly and asking the right questions, analyzing their technological environment, negotiating on their behalf, maintaining high-quality relationships, ensuring proactive account management, and providing exceptional customer service, in addition to achieving your sales objectives. With the support of a strong company culture, you will have the opportunity to learn, grow, and diversify your client portfolio.

Hybrid Work Environment:

You will perform your duties in a hybrid format, either one or two days in the office per week.

Your Career Starts with the Sales Academy:

To help you succeed, we have developed the "Sales Academy," a four-week training program. This award-winning program is designed to help you advance your career as an Account Director. It combines online learning sessions, virtual directed learning sessions, workshops, individual mentoring, and engaging activities.

Our goal is to help you get to know our company, develop or refine your skills, meet other team members, and discover our technology partners.

Your Responsibilities

• Proactively research, manage, and develop client base in the areas of hardware and software sales.
• Proactively manage clients' annual contracts by adding value to their renewal cycle and optimizing their profitability by identifying cross-sell and incentive selling opportunities, while leveraging the SAM+ environment.
• Help clients choose among several software purchase contracts and options.
• Negotiate with vendors on behalf of clients to optimize savings and maximize added value.
• Foster client loyalty through exceptional service, great responsiveness, and strong commitment to ensure long-term client satisfaction.
• Collaborate with Account Directors and support them to ensure good coverage and add value across all categories in our portfolio.
• Promote the use of Softchoice's services, offers, tools, and technologies (SAM, CLM, Softchoice.com, etc.).
• Proactively communicate with clients to understand their needs and offer customized solutions.
• Collaborate with various technology vendors, partners, and specialists to help clients navigate the technological landscape.
• Provide detailed reports to help clients understand and manage their purchases.
• Achieve your sales objectives and contribute to the achievement of the team's global sales objectives.
• Manage the daily activities related to our clients' accounts.
• Leverage your keen sense of detail and ability to manage your time to efficiently and quickly handle a large volume of client requests.
• Collaborate daily with specialized teams in support and operations to meet clients' needs.
• Prepare and make presentations, both to clients and strategic vendor partners (on-site meetings as needed).
• Demonstrate a high capacity to resolve problems.

Your Skills

• An analytical and strategic mind capable of adapting technological solutions to clients' operational objectives and identifying growth opportunities.
• A passion for discovering the constantly evolving world of enterprise technologies, as well as the ability to leverage industry trends, market analysis, and emerging technologies in client interactions and growth strategies.
• Strong organizational skills, combined with the ability to manage competing priorities, adapt to complex client contexts, and coordinate stakeholders from different services to achieve common goals.
• A responsible, proactive, and professional approach to customer relationship management, acting as a trusted advisor and fostering the establishment of long-term strategic relationships.
• A recognized ability to build trust, manage diverse stakeholder groups, and influence client decisions through an advisory-focused approach.
• A high learning agility and the ability to quickly adapt to changes in company priorities, implement new knowledge, and leverage diverse experiences to tackle complex challenges.
• Excellent oral and written communication skills.
• The ability to work both independently and as part of a team.
• Recognized experience in sales growth through account planning, consultative selling, negotiation, and opportunity management.
• Demonstrated business acumen, including a good understanding of clients' industry sectors, market trends, competitive landscape, and operational factors.
• Experience in managing complex projects, developing creative solutions, and collaborating with internal stakeholders, vendors, and clients to achieve desired results.
• At least five (5) years of experience in sales, account management, customer success, or any other customer-facing role, serving medium-sized or large enterprises.
• Not sure if you have the right profile? Apply anyway:

We know that not everyone has all the skills and experience required. At Softchoice, we offer employment opportunities to a diverse group that includes people with various experiences and backgrounds.