Member and Client Service Agent

Temporary Position (on call)

The work mode for this position is full-time on-site.

As a Member and Client Service Agent, Sales, at the Caisse Desjardins des Grandes-Cultures-du-Lac, you will participate in soliciting, developing, or maintaining business relationships with members and clients. You will provide customer service or participate in the sale of specialized products and services through various distribution channels that meet the needs of members and clients. Your role involves assisting members and clients in your field and participating in maintaining business relationships. You will perform sales, sales support, or customer service activities for common or requested information, according to established practices, by utilizing your ability to adapt your approach when necessary. Your mastery of interpersonal relationships and your ability to communicate effectively will ensure the satisfaction of members and clients and the quality of the services provided, while respecting the company's standards and procedures. Specifically, you will be required to:

• Provide assistance to members and clients, listen to their needs, and address their requests or answer their information needs
• Guide members and clients in choosing and optimally using different tools and alternative channels that promote their autonomy and automation. Provide sales support in processing necessary activities and follow-ups. Ensure the satisfaction of members and clients
• Handle telephone calls and general information requests, and, when required, refer them to the person capable of addressing the need
• Identify business opportunities and contribute to sales development by participating in various solicitation activities.
• #LI-Onsite

What you will bring to the table

• Professional studies diploma (DEP) in an appropriate discipline
• A minimum of one year of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French is required
• Availability to work from Monday to Friday, including one evening per week
• Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, offering them a work environment where they will feel at home. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be provided to individuals who request them at any stage of the recruitment process.

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Union (if applicable)

Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )

Job Family

Member and Client Services - Sales (GF)

Job Posting End Date 2026-08-17