Hardware Store Associate (Part-Time)

You enjoy helping others succeed and want to leave your mark? Do you take pride in guiding customers to the right solutions for their projects? If, in addition to this, you are curious by nature and want to acquire new knowledge, consider starting or advancing your career at Home Depot.

The Sales Associate provides effective and friendly customer service by going out of their way to assess customers' needs and advise them. They have in-depth knowledge of products and various departments and services, provide information on product features, and know related products to sell entire projects. In their assigned department or service, they know how to welcome all customers, build a connection with them, and end interactions with thanks. They can also provide basic service in neighboring departments and services. The Sales Associate focuses on customer service and is committed to defining customers' needs and meeting them.

Main Responsibilities: Customer Satisfaction

Follow Home Depot's Customer Service Action Model (welcome the customer, build a connection, and end with thanks).

Actively seek out customers throughout the store and guide them to the appropriate merchandise, regardless of department or service.

Ask open-ended questions about the customer's projects to determine their level of expertise and needs.

Promote offered services, such as Special Services, Rental, Pro Counter, and Pro Service, and know how to recommend them.

Sales Stimulation

Discuss the available choices (good, better, best) and suggest related items or services from other departments or services that the customer might need.

Inform the customer about the entire project.

Take advantage of the Act Policy if necessary to satisfy the customer.

Perform daily shelf maintenance: All products must be labeled, have the correct display items, and be clean.

Skill and Knowledge Development

Maintain good knowledge of all products in their department or service and neighboring departments and services.

Proactively seek to learn about all products and services.

Safety Maintenance

Follow all policies and procedures, including those related to loss prevention.

Skills

Effective communication.

Customer care.

Abilities: Interpersonal relationship skills.

Immediate Supervisor or Subordinates: Supervisor.

Travel Requirements: No travel requirements.

Physical Requirements: Bend, stretch, and turn; lift, push, pull, and move items.

Working Conditions: Variable schedule that may include evenings and weekends.

The warehouse may be dusty and noisy.

Doors are often open, which can cause air currents and temperature changes inside.

Education

High school diploma or equivalent.

Work Experience:

One or two years of experience in the retail sector or in a related field, an asset.

Leadership Experience: n/a.

Certifications: n/a.

Other Requirements: n/a.