Order Picker (Part-Time)

You like helping others succeed and leaving your mark? Do you take pride in guiding customers towards the right solutions for their projects? If, in addition to this, you are curious by nature and wish to acquire new knowledge, consider starting or advancing your career at Home Depot.

The day order picker must obtain the picking lists (the detailed list of products needed to prepare the orders) and assign them a priority according to the execution order. To do this, he must retrieve the items from different sections of the store to quickly execute the orders and pack them carefully to avoid damage, then accurately label the orders and place them in the designated storage areas until they leave the store and are loaded onto the truck. The day order picker is part of the service counter team and must therefore be comfortable performing basic order-related customer transactions, such as handling returns and point-of-sale sales, answering customer phone calls and calling them back, as well as consulting orders in the Customer Order Management System (COMS) or notes in the system.

Main Responsibilities: Customer Satisfaction

Follow the Home Depot Customer Service Model (CSM) Passe à l’ACTion (greet the customer, build a connection, and end with a thank you).

Group all the products to quickly process all orders using the "Order Execution" application.

Load delivery vehicles and take picking orders out to the parking lot according to the applicable safety regulations.

Make space to store orders while waiting for them to be delivered.

Pack and label orders carefully to avoid damaging the products and prevent damage during transport.

Maintenance of Safety and Integrity, and Reduction of Losses

Follow all safety and loss prevention policies and methods.

Move merchandise safely from the temporary storage area to the upper shelves, or lower merchandise from the upper shelves using the appropriate equipment.

Skills

Effective communication.

Customer focus.

Pragmatism.

Improving results.

Abilities: Attention to detail.

Good organizational skills.

Interpersonal relationship skills.

Immediate Supervisor or Subordinates: Immediate Supervisor: supervisor, Service Counter.

Travel Requirements: s.o.

Physical Requirements:

Ability to walk, stand, bend, crouch, stretch, and turn; to lift, push, pull, and move items.

Ability to lift and move, occasionally and without assistance, heavy or bulky items.

Use of Ladders: ability to climb a ladder up to a height of 3.5 to 5 m (12 to 16 ft) to remove or store merchandise.

Working Conditions:

The schedule is variable, includes night shifts and may include evening and weekend shifts.

The warehouse can be dusty and noisy.

Forklifts emit gas fumes.

Doors are often open, which can cause air currents and temperature changes inside.

Education

High school diploma or equivalent.

Professional Experience: One or two years of experience in the retail or distribution sector, an asset.

Leadership Experience: s.o.

Certifications: s.o.

Other Requirements:

Experience operating retractable forklifts and order picker lift trucks, an asset.