Congress and Banquet Service Manager (M/F/D)

Company Description

We are looking for experienced professionals who excel in their field and share our passion for impeccable service. At Reine Elizabeth, we don't just maintain the standards of luxury hospitality - we set them.

The Fairmont hotels joined the Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands. Located in the heart of the business district, the very epicenter of downtown Montreal, Fairmont Le Reine Elizabeth has long been the emblem of a city known for its creativity, collaborative spirit, culture, and entertainment. Inaugurated in 1958, Le Reine Elizabeth quickly became a gathering place for the cultural, political, and business elite, which is, in fact, THE premier business destination!

What the establishment offers

• Advantages and reduced rates for traveling in Accor's worldwide hotels (over 5,700 hotels)!
• Competitive insurance plan, mostly paid by the employer.
• Retirement plan, available after 3 months. *
• Employee Assistance Program (EAP) offered free of charge, including:
• Mental health support
• Legal and financial advice
• Health and nutrition services
• Professional support for work and career
• Assistance for life transitions
• Dry cleaning offered.
• Free meals at the cafeteria (taxable benefit).
• Opportunity to access the hotel's gym facilities at a reduced cost
• The opportunity to develop your talents and flourish within your establishment and around the world
• The possibility to actively engage in various committees and contribute to the community through philanthropic initiatives.
• Join a rich corporate culture:
• Strong values that guide our actions and foster a collaborative and respectful work environment.
• Regular recognition of employees through monthly and annual events.
• Strong commitment to equity, diversity, and inclusion, with dedicated committees.
• Social and environmental initiatives to make a positive difference in our communities.
• Provide professional, warm, and personalized service by establishing and maintaining lasting relationships with clients before, during, and after their events, ensuring an exceptional experience.
• Manage the complete groups assigned, collecting, validating, and communicating all event-related information (accommodation, meeting rooms, audiovisual, catering, technical needs, exhibitions, room lists, etc.), and preparing and distributing operational documents accurately to clients and departments.
• Coordinate the execution of events by leading pre-congress meetings, confirming meal guarantees and all changes, and ensuring proactive communication between clients and teams to ensure smooth operations.
• Ensure rigorous administrative follow-up by preparing and updating contracts, purchase orders, group summaries, schedules, and other required documents, while adhering to internal procedures, contractual obligations, and applicable laws and regulations.
• Optimize the profitability of events by maximizing the use of meeting spaces and rooms, ensuring efficient cost management, revenue and expense forecasting (accommodation, food and beverages), and promoting incentive sales and strategic recommendations.
• Act as an ambassador for the hotel and brand by embodying the standards of luxury hospitality, offering refined and personalized service, maintaining privileged relationships with clients, proposing innovative ideas, and ensuring that every event reflects the excellence, prestige, and quality that distinguish the establishment.

Qualifications

• Possess a minimum of five (5) years of experience in congress and banquet management, along with hospitality management training or a university degree in a relevant field.
• Excellent oral and written communication skills in French and English to easily understand and discuss with an international clientele.
• Demonstrate excellent understanding of the hospitality sector, market trends, and catering operations.
• Master the Microsoft Office suite (Word, Excel, and Outlook) as well as Opera Cloud (OSEM and Property Manager), or a comparable hotel management system.
• Demonstrate excellent event and congress planning and coordination skills, rigorous timeline management, and the ability to adapt to changing priorities in a dynamic environment.
• Show leadership, excellent interpersonal skills, a strong sense of initiative and creativity. Demonstrate strong problem-solving abilities, the ability to work autonomously, and to foster collaboration and teamwork.
• Maintain a positive and solution-oriented attitude in a constantly evolving environment. Show great flexibility and be available to work on a variable schedule, including weekends and day and evening shifts.
• Additional Information
• Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talents.

Join us today for a rewarding career at Fairmont Le Reine Elizabeth, where every day brings new opportunities and where your well-being is at the heart of our priorities.

Fairmont Le Reine Elizabeth - Careers at Fairmont Hotels