IT Technician (Level 1)

Company Description

Founded over 45 years ago, QSL is a key player in the supply chain in the operation of port terminals, mooring, maritime services, logistics, and transportation across North America. With a network of over 66 maritime terminals in Canada and the United States, our multimodal capabilities allow us to play a crucial role in any logistics chain. We specialize in the development of innovative and customized handling solutions at sea, on the road, and on the rail.

As an IT Technician (Level 1), you will be the first point of contact for users for IT support. You will ensure the proper functioning of technological equipment, workstations, and computer tools, while providing an effective service. In collaboration with the IT team, you will participate in the installation, configuration, troubleshooting of equipment, as well as the integration of employees and support of technological environments.

Main Responsibilities

• Handle the arrivals and departures of employees;
• Perform the assembly, configuration, and replacement of workstations;
• Provide first-line support to users;
• Manage the installation, configuration, and updates of approved organization software;
• Install, replace, and move computer equipment (screens, scanners, peripherals, etc.);
• Perform the configuration, diagnosis, and resolution of issues related to printers and other peripherals;
• Configure Android and iOS mobile devices for employees;
• Ensure support and proper functioning of conference rooms (Microsoft Teams Room).

Desired Profile

• DEP or DEC in a computer program;
• Demonstrate good problem-solving and technical diagnostic skills;
• Show autonomy, diligence, and organization in the execution of tasks;
• Show excellent customer service and professional communication skills;
• Proficiency in English, both oral and written.*
• *Bilingualism (French and English) is required for this position as it involves interactions with internal and external stakeholders outside Quebec, distributed across our entire network in North America as well as internationally.*
• Welcome to your future!

*The use of the masculine does not have any other purpose than to lighten the text but refers to both men and women. We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our communities. We welcome and encourage applications from all groups, including Aboriginal peoples, women, visible minorities, and persons with disabilities.

Additional Information *We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our communities. We welcome and encourage applications from all groups, including Aboriginal peoples, women, visible minorities, and persons with disabilities.*