Human Tissue Donation Coordinator

Your contribution to our mission

Are you a rigorous healthcare professional with excellent organizational skills and a great sense of empathy? Do you have a keen eye for detail and remain calm in difficult situations? We need someone like you to manage tissue donor recommendations and coordinate key steps in the donation process. Your role will have a direct impact on our mission to save lives and bring medical miracles through the gift of life.

All committed to saving lives

Every day, we work together to save lives. Through this common, human mission, our work environment is focused on respect, openness, and collaboration. Efforts are constantly made to promote the well-being and aspirations of our employees. By taking care of our people, they can care for others and contribute to the cause of life donation.

Your daily tasks *Administrative aspect:*

• Receive calls from various partners who identify and refer potential human tissue donors to Héma-Québec while managing emergencies
• Verify the presence of consent or refusal to donate by checking various Quebec consent registries and collecting relevant information about the potential donor (medical history, contact information of respondents, etc.)
• Follow up with external stakeholders (hospital admission service, morgues, care units, funeral homes) to secure or release bodies
• *Medical-social aspect:*
• Evaluate the donor's eligibility according to medical and social criteria and qualify them using a detailed questionnaire.
• Organize and coordinate the logistics of the collection with various partners (transporters, healthcare teams, funeral homes), taking into account deadlines, availability, and constraints.
• Ensure complete information transmission to the collection teams
• Provide feedback to the donor's family while adhering to guidelines.

Your schedule (indicative) and other particularities

• 35 hours per week
• Working hours (indicative): 7:00 AM to 3:00 PM
• One weekend every two weeks, Monday to Friday

Your expertise

• Professional or college diploma in the healthcare field. A diploma in a non-healthcare field combined with relevant experience in a related field may be considered (e.g., thanatology techniques, funeral services training, medical assistant or secretary).
• 6 months to 2 years of relevant work experience related to client service.
• Experience with grieving families (asset)
• Excellent client-oriented approach, courtesy, and respect;
• Excellent communication, teamwork, and collaboration skills;
• Recognized for your organizational skills;
• Ability to prioritize and manage multiple cases simultaneously;
• Demonstrate rigor and integrity
• Good knowledge of BPF/BPD

All combinations of education and experience, judged equivalent and/or relevant, will be considered.

Our unique employer offer

• Work every day to serve the Quebec population
• Reimbursement of a portion of sports and public transportation expenses
• A complete social benefits program
• A defined benefit pension plan
• 4 weeks of vacation per year, starting from the first year, in addition to holidays and personal days
• Access to telemedicine services at all times
• An employee assistance program
• Want to know more about us? Click here: https://youtu.be/62PGyDsZFLg?feature=shared
• Job Category
• Technical and technical support
• Address
• 1070, avenue des Sciences-de-la-Vie
• Job Posting Number
• 7024BR
• City
• Postal Code
• G1V 5C3
• Province