ERP Application Specialist

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

We are looking for an ERP Application Specialist to develop our team.

Responsible for supporting, configuring, maintaining, and enhancing the organization's enterprise resource planning (ERP) system. Collaborates with business stakeholders and technical teams to translate business requirements into ERP solutions that improve operational efficiency and support organizational objectives.

Provides user support, training, and functional expertise while participating in ERP projects and continuous improvement initiatives.

ERP Application Support

• Ensure functional support for ERP applications and associated business processes.
• Resolve issues encountered by users and respond to their support requests.
• Ensure that ERP functionalities are available and used effectively across the organization.
• Assist users globally and promote the standardization of processes and best practices.
• Business Process Analysis
• Analyze business needs and operational processes.
• Translate business needs into functional specifications and system solutions.
• Recommend process improvements and system optimizations.
• Collaborate with stakeholders to optimize ERP usage.
• ERP Configuration and Optimization
• Configure ERP modules and handle system customizations.
• Participate in the implementation of optimizations and new features.
• Handle integrations between ERP applications and other business systems.
• Participate in testing and validation activities.

Projects and Continuous Improvement

• Participate in ERP deployments and improvement projects.
• Accompany system upgrades and process optimization initiatives.
• Contribute to documentation and change management activities.
• Promote best practices and standardization across sites.

Reporting and User Support

• Respond to ERP reporting requirements.
• Provide training and advice to end-users.
• Develop and maintain technical and user documentation.
• Communicate effectively with business stakeholders and technical teams.

Experience

• More than 7 years of experience in ERP application support.
• Experience with Microsoft Dynamics NAV or Dynamics 365 Business Central.
• Experience in translating business processes into system configurations.
• Experience in supporting ERP operations and business users.
• Experience in participating in ERP implementation or improvement projects.

Assets

• Experience in ERP integrations.
• Experience with reporting and analysis tools (PowerBI).
• Experience in supporting international organizations.
• Experience in an international industrial environment.
• Bachelor's degree in information systems, computer science, business administration, or engineering.
• Equivalent experience and professional training may be considered.
• Microsoft Dynamics 365 Business Central certification (MB-800).

Technical Skills

• ERP Application Support
• Business Process Analysis
• ERP Configuration
• Requirements Gathering
• Functional Requirements Document
• User Training
• Reporting
• Documentation
• Process Improvement
• Change Management

Candidate Profile

• Customer-oriented
• Sharp analytical skills, problem-solving ability, and attention to detail
• Ability to work in a complex and dynamic environment while maintaining data accuracy and control measures.
• Excellent communication and collaboration skills
• Results-oriented with the ability to plan and meet project deadlines
• Resilience, self-motivation, and ability to work under pressure
• Understanding of cultural differences and ability to address them constructively
• Ability to thrive in a rapidly evolving company
• Ability to communicate in French with our team based in Quebec
• In a multicultural and international environment, good English proficiency is necessary to interact with a portion of our clientele and international teams.

What we offer

• Full employer-paid health insurance coverage from your first day, as your health and well-being are important to us.
• A competitive REER program with up to 6% employer contribution to help you build your financial future.
• Annual employee celebrations and events where we recognize the achievements and successes we accomplish together.
• A collaborative and supportive workplace where your ideas are welcome, valued, and have a real impact.
• Significant professional growth opportunities, with the chance to learn, develop, and advance your career.
• The opportunity to work alongside a team proud of the quality, safety, and exceptional results they deliver to our clients.
• Virtual TELUS health care with 24/7 access
• Thanks to our partnership with OPUS, you can save on your daily commute. Employees benefit from a 35% discount on the regular monthly Zone A subscription rate.
• Equal Opportunity Employment Statement

*SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected by applicable federal, state, or local laws.

*In accordance with applicable laws, Smardt conducts background checks as part of our hiring process.

*Please note that Smardt does not accept unsolicited resumes from recruiters or placement agencies. Without a signed services contract with an agency/recruiter, we will neither consider nor accept payment of a referral or recruitment fee.