IT Technician

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

The position is based in our Kirkland facility.

We are looking for an IT Technician to develop our department.

Reporting to the Group IT Director - Infrastructure & Security, the IT Technician is responsible for maintaining and supporting the organizations local and regional technological infrastructure, troubleshooting hardware and software issues, assists in system maintenance and upgrades, and offers user support and training.

The role involves collaborating with internal teams and ensuring the efficient operation of hardware, software, and networks.

What You'll Do

• Provide technical assistance for hardware, software, and network-related issues.
• Respond to intervention requests and IT incidents, and resolve them in a timely manner.
• Use the Manage Engine tool suite to monitor, manage, and maintain the IT infrastructure.
• Adhere to ITIL best practices in incident, problem, and change management.
• Collaborate with support teams to escalate and resolve complex technical issues.
• Document and maintain accurate records of IT support activities and resolutions.
• Participate in the deployment, configuration, and maintenance of IT systems and applications.
• Participate in on-call rotations and provide support outside of regular business hours if necessary.
• Regularly audit systems and proactively identify areas for improvement.
• Provide training and advice to end-users on IT-related topics.
• Manage relationships with local vendors for local services, such as mobile phone services.
• Respond quickly to IT requests and issues.
• Troubleshoot and maintain hardware, software, and networks.
• Participate in the installation, configuration, and maintenance of IT equipment.
• Potentially participate in local business process improvement meetings to report on system improvement needs and align them with the global IT team.

System Maintenance and Upgrades

• Perform routine checks to ensure the secure and efficient operation of systems.
• Accompany system upgrades and migrations, minimizing downtime.

User Assistance and Training

• Provide advice to users.

Collaboration and Teamwork

• Work with the international IT team to resolve complex issues and contribute to projects.
• Serve as a liaison with other services to understand their IT needs and provide solutions.

What You'll Bring

• University degree or other qualification in the field of computer science or a related discipline.

Technical Skills

• Proven experience in operating systems, hardware troubleshooting, software applications, and networks.
• Confirmed experience in providing technical support and efficiently and effectively troubleshooting IT issues.
• Experience in assisting with the installation, configuration, and maintenance of IT equipment and systems.
• Experience with Windows operating systems.
• Knowledge of network protocols, hardware, and software.
• Knowledge of Business Central or SAP business processes is considered an asset.

Candidate Profile

• Technical skills
• Customer service mindset
• Excellent written and oral communication skills.
• Strong attention to detail.
• Critical thinking and strong problem-solving abilities.
• Ability to work autonomously with a positive attitude ('everything is possible') while integrating into a team.
• Ability to comply with procedures and policies in accordance with company standards.
• Ability to manage systems, documentation control, and workflows.
• Compliance with workplace safety practices.

*Ability to communicate in French with our Quebec-based team.

*In a multicultural and international environment, good English proficiency is necessary to interact with a portion of our clientele and with international teams.

What We Offer

• Comprehensive employer-paid health insurance coverage starting on your first day, as your health and well-being are important to us.
• A competitive REER program with up to 6% employer contribution to help you build your financial future.
• Annual employee celebrations and events where we recognize the achievements and successes we accomplish together.
• A collaborative and supportive workplace where your ideas are welcome, valued, and have a real impact.
• Significant professional growth opportunities, with the chance to learn, develop, and advance your career.
• The opportunity to work alongside a team proud of the quality, safety, and exceptional results they deliver to our clients.
• TELUS virtual health care with 24/7 access.
• Thanks to our partnership with OPUS, you can save on your daily commute. Employees benefit from a 35% discount on the regular monthly Zone A subscription rate.
• Equal Opportunity Employment Declaration

SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or marital status, or any other characteristic protected by applicable federal, state, or local laws.

As part of our recruitment process, Smardt conducts background checks in accordance with applicable laws.

Please note that Smardt does not accept unsolicited resumes from recruiters or placement agencies. In the absence of a signed services contract with an agency/recruiter, we will neither consider nor accept payment of a referral or recruitment fee.