Sales Clerk

BUILD A career THAT matches YOUR height, JOIN ACCÈS industriel!

Being part of Accès industriel is the pride of building something greater than ourselves every day. The pride of feeling that every employee truly contributes to the success of Accès.

We are currently looking for an internal sales clerk.

JOB OVERVIEW

• Receive and process customer orders (by phone, email or computerized system);
• Prepare quotations, order confirmations and sales documents;
• Assist internal and external sales representatives in their daily activities;
• Track ongoing orders (deadlines, deliveries, availability);
• Answer customer inquiries regarding products, prices, deadlines and order statuses;
• Route complex requests to the relevant representatives or departments;
• Manage simple complaints or issues and ensure appropriate follow-up;
• Maintain a high level of customer satisfaction;
• Create, update and maintain customer files in the system (CRM or ERP);
• Enter orders, credits, returns and billing adjustments as needed;
• Verify the accuracy of prices, quantities and sales conditions;
• File and archive sales documents according to internal procedures;
• Collaborate with sales, logistics, billing and customer service teams;
• Communicate relevant information to ensure smooth operations;
• Participate in the continuous improvement of administrative processes related to sales.

YOU ARE THE PERSON WE ARE LOOKING FOR IF

• High school diploma (DEP, DEC in office management or administration: an asset);
• Experience in administration, internal sales or customer service (desired);
• Experience in a distribution or manufacturing environment (an asset);
• Good command of French oral and written (functional English, an asset depending on the environment);
• Basic knowledge of Microsoft Office suite (Excel, Word, Outlook);
• Familiarity with computer systems (CRM, ERP, order management software);
• Ability to manage administrative tasks with precision;
• Sense of organization and attention to detail.

WHY JOIN OUR TEAM?

• Enjoy a competitive salary and recognition of your experience.
• Access collective health insurance for you and your family.
• Benefit from a collective REER program with employer contribution.
• Have access to a health program, including 24/7 telemedicine.
• Work in a stimulating environment and take on interesting challenges.
• Grow within a collaborative team and a management that listens.

*Please note that Accès Industriel subscribes to salary equity in employment. Only candidates selected for an interview will be contacted. The masculine gender is used to lighten the text.