Beauty Services Manager

At Sephora, beauty comes to life when every person feels recognized, valued, and fulfilled – individually and collectively. We forge genuine connections with others, celebrate inclusion and diversity, unleash our full potential, and change things every day because something beautiful unites us.

Job ID: 292522

Store Name/Number: QC-Quebec Capitale (0866)

Address: (Les Galeries de la Capitale) 5401 Boulevard des Galeries, Unit 121, Quebec, QC G2K 1N4, Canada (CA)

Employment Type: Full Time

Position Type: Regular

• Vacancy Status: This position corresponds to an existing vacant position

As a Beauty Services Manager, you will manage the Beauty Studio, Skin Care Studio, and Fragrance Studio of a given Sephora store. You will drive the strategy for our individual paid services, such as makeup and skin care services. While demonstrating innovation, you will also be responsible for the execution of workshops and events held within your Sephora store, in collaboration with our brand partners. In this role, a strong emphasis is placed on supporting and developing the team of beauty specialists to ensure they are qualified to offer a personalized and exceptional beauty or skin care experience to our customers. Beauty Services Managers report to store directors and oversee a team of team leads, coordinators, and beauty consultants.

Your responsibilities as a Beauty Services Manager at Sephora

• Manage the Beauty Studio. Manage the daily operations of the Beauty Studio, Skin Care Studio, and Fragrance Studio, as needed. Ensure that the Beauty Studio coordinator has the appropriate training to effectively manage the studio and lead the services on a daily basis.
• Promote innovation. Ensure that beauty consultants take advantage of our technological innovations within the services, while contributing to the customer experiencing an exceptional in-store experience.
• Customer experience. Manage the online booking system, including the availability of beauty consultants and workshops. Ensure that staffing is sufficient to support an increase in services, while maintaining the efficiency of the customer welcome process and the proper management of demonstrators and supplies.
• Event management. Manage all in-store events, in collaboration with the services team. Ensure that all events are properly planned and staffed to maximize learning opportunities for customers and sales for the store.
• Training and development. Manage the training and certification process for beauty consultants. Provide them with opportunities to improve their artistic skills whenever possible.
• Performance evaluation and development. Participate in any performance management situation for any issue related to the Beauty Studio or any direct subordinate. Ensure that team members receive timely feedback for improvement purposes and follow up, if necessary.
• Passion for customers. Periodically assume the role of store manager. Interact with beauty consultants and customers in the sales area.

You might be the person we are looking for if…

• You have at least two to four years of experience in a management position in the beauty, retail, or customer service industry or equivalent internal experience.
• You have demonstrated experience in supporting a team that achieves organizational goals and have a passion for training, development, and education.
• You have an entrepreneurial spirit and are used to generating business or organizing events that create a significant connection with your community and/or customers.
• You have excellent time management skills, which you also put to the service of your team to optimize their efficiency.
• Bonus points if you have a passion or experience in the field of makeup or skin care.

You may not meet every item on this list, but that's okay! If you have relevant experience and a passion for what you do, don't hesitate to apply. We believe that talented people come from all kinds of backgrounds.

Location, availability, and physical requirements

• On-site: You will work at the location indicated in the job offer.
• Schedule: Flexibility is the key! You must be available in the evenings, on weekends, and on holidays when our customers want to shop and explore.
• Physical requirements: Our stores are a fragrant environment. You must be able to bend and stretch to fill the displays and shelves, as well as lift and move loads weighing up to 50 pounds.

Total compensation offered at Sephora

• The salary. Sephora's philosophy is to offer a competitive salary and take into account factors such as market location, internal equity, the scope of the position, and the responsibilities associated with it. Additionally, we evaluate the skills and experience required to succeed in the role.
• The perks. Think you've tried everything? Wait until you work at Sephora! Enjoy discounts, free products, and exclusive brand events.
• The benefits. This position allows you to participate in Sephora's extended health and wellness benefits program and the Sephora life insurance plan, subject to full-time employment. We offer a variety of benefits that can be tailored to the specific needs of employees, in addition to paid time off, to allow you to rest and recharge.
• Education and development. We invest heavily in training to help you establish your personalized career plan and encourage internal mobility across Canada to support your professional goals. Sephora employees also have access to the LVMH job offer platform and various LVHM programs.
• *Join our team! At Sephora, something beautiful unites us.*

The salary ranges between $54,800.00 CA and $68,500.00 CA. Additionally, you will benefit from performance bonuses, a competitive benefits program, and strong training and development initiatives aimed at promoting employee support and recognition. The final offered salary will depend on various criteria, including, but not limited to, the person's actual qualifications and experience, as well as any other legitimate and non-discriminatory operational criteria relevant to the position or location.

Sephora Canada is committed to providing reasonable accommodations to disabled candidates or those with other medical conditions.

In line with our commitment to transparency and efficiency, we would like to inform you that we use artificial intelligence (AI) technologies in our recruitment process to facilitate the initial screening and evaluation of applications.