Sales Support Agent

Working at Adfast is joining a human and technological adventure that has been taking off for over 40 years. A manufacturer of eco-friendly adhesives, sealants, and insulating foams, Adfast is a privileged partner for manufacturing companies, the construction sector, and retail trade across North America.

Certified as a showcase of Industry 4.0 by the Ministry of Economy and Innovation, Adfast stands out for its pioneering spirit where kindness, ingenuity, boldness, innovation, and excellence in chemical and mechanical engineering are an integral part of its DNA.

The company has been recognized for its overall performance and sustained growth by receiving the prestigious title of one of Canada's top managed companies.

Today, Adfast is looking for a Business Development Agent.

The incumbent is responsible for various aspects of customer service, including contributing to order taking, answering customer questions, supporting sales representatives, and finding new opportunities!

Working Conditions: Schedule: Monday to Friday, 40 hours per week.

Status: Permanent

Social Benefits: Group insurance, REER program, and more!

External Sales Administrative Management

• Assist the sales representative in planning visits on Salesforce Map and in their visit calendar. Document each client visit, as needed, for the representative in our CRM (Salesforce).
• Create contacts and accounts in our CRM (Salesforce) for the sales representative.
• Create and update opportunities in our CRM (Salesforce) for the sales representative.
• Create and send quotes to customers for the sales representative.
• If needed, create orders and send color charts and product samples to customers on behalf of the sales representative via the ERP system.
• Perform the required communications and follow-ups with customers.
• Pre-qualify customers based on the provided lists according to the objectives (markets and sub-markets targeted by the sales representative's and the corporate sales strategy).
• Monthly, produce a sales report for the representative to analyze their sales and guide their planning.
• Answer questions from representatives about sales history and customer inventory.
• When required by the customer, fill out specific information forms.
• Conduct prospecting for new customers based on the sales representative's and the corporate sales strategy.

Job Requirements

• Have completed a college diploma in business management, bureaucracy, or any other related field, or possess equivalent and relevant experience for the position;
• Experience in the customer service field (a strong asset);
• Experience in a manufacturing company (an asset);
• Experience in the sales field (a strong asset);
• Possess excellent oral and written communication skills (French and English).

Skills Sought

• Possess excellent communication skills.
• Ability to effectively communicate competitive advantages to potential customers.
• Have a good sense of organization and priority management.
• Possess an excellent sense of initiative and be proactive.
• Have a strong interest in working in the sales field.
• Strong teamwork skills.
• Excellent multitasking abilities.
• Employment Type: Permanent, Full-time
• Compensation: Starting at $24.00 per hour

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• On-site Gym
• Employee Assistance Program
• Group REER
• On-site Parking
• Casual Dress Code
• Location: On-site