Sales Support Coordinator, Pros Sales (Hybrid - Varennes)

Please note

• Our hybrid work policy requires that employees have a reliable means of transportation to regularly commute to and from our office located in Varennes (Quebec).
• We require all office associates to be fluent in French, both orally and in writing.
• 3 days in the office / 2 days remote work.

At RONA, our employees cultivate their passion every day. Our teams are driven by the desire to help our customers turn their projects into reality and are committed to making a difference in the communities where we are established.

We operate or serve corporate and affiliated stores. With a unique offering of products and services and complementary formats ranging from neighborhood hardware stores to large-format stores, our RONA+, RONA, and Dick's Lumber brands are equipped to meet all the needs of DIY enthusiasts and construction professionals.

You have the talent? We have the tools! At RONA, your work and ideas contribute to building a thriving organization. Your voice will always be heard and valued. You will find career opportunities that match your ambitions and can further develop the set of skills that make you unique.

If you are looking to do what you love, we might just be the perfect team for you.

Our expectations

We are looking for a coordinator to join our Pros Sales Support team. The selected person must be able to manage stress and work on multiple files at once. They must be comfortable working in a team, as well as communicating effectively and demonstrating exceptional organization.

The incumbent must be quick to learn and resourceful to effectively address the challenges that arise. This person must be recognized for their hard work, punctuality, and sense of responsibility, ensuring consistency and reliability in all tasks under their supervision. They must be quick-witted, open to change, and of a positive nature, as well as exude contagious energy that energizes their colleagues and inspires a harmonious work environment.

The role

• Manage Pros customer orders, both regular and special orders
• Work closely and maintain good relationships with sales representatives, the delivery and receiving service, and colleagues
• Understand the Pros customer's issues to advise and find solutions tailored to their needs
• Stay up-to-date on new products available on the market and their features and functions, benefiting from appropriate training

The skills we are looking for

• Experience in a similar position and/or knowledge of the construction industry
• Customer service experience
• Computer skills: email, Microsoft suite (Excel and Teams primarily)
• Knowledge of company software: MMS, Soda, and other systems (an asset)
• Working at RONA, you will benefit from many advantages such as:
• Exclusive employee discounts, plus a 10% discount in-store (across all RONA brands)
• Social benefits: pension plan, annual bonuses, tuition assistance program, etc.
• The opportunity to grow within the organization
• An inclusive and safe work environment
• Sensitivity to work-life balance
• An employer engaged in the community
• And much more!

If you are selected for an interview, please inform our human resources team about your accommodation needs during the interview process. We will do our best to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We review the employment applications of all qualified candidates without regard to race, color, religion, sexual orientation, gender, national origin, age, disability, or any other protected status.