Application Support Analyst

Your daily missions

About the position

The objective of Global Banking Technology & Operations (GBTO) Canada is to provide daily operational services to Société Générale's investment banking and financing entities, as well as their clients, to accelerate their transformation.

GBTO stands out from its competitors by the speed of the deployed agile transformation, the dissemination of the technological and data culture, the reduction of decision-making cycles, and the adoption of a true industrial approach, supported by various teams, either cross-functional or aligned with the different business lines.

The Market Risk and Collateral (MRC) team is part of the XRM (Cross Risk Metrics) department, whose mission is to support the Risk Management (RISQ) department. This is a central and dynamic position in which you will provide technical and functional support on the market risk chain to allow traders and risk analysts to manage their risks on a daily basis.

Strong communication skills, good interpersonal skills, and knowledge of ITIL best practices are essential, as you will be responsible for the support and maintenance of applications.

You will also contribute to the development of DevOps activities within the support team. In close collaboration with the local development team, you will implement tools and best practices to improve the efficiency of support and development teams.

Technical environment

• CI/CD: Git workflows (branching strategies, GitOps) | Code review practices | GitHub Actions | Jenkins | Terraform | Ansible
• Cloud Platforms: Azure | AKS | Azure SQL Database
• Containerization: Docker | Kubernetes (K8s) | Helm
• Scripting: Python | SQL | Bash / Shell | PowerShell
• Supervision & Monitoring: Kibana | Grafana | OpenTelemetry | Elasticsearch
• Security: Secrets management (Vault, Azure Key Vault) | SonarQube | RBAC, principle of least privilege
• Operating Systems: Linux | Windows
• Databases: MS SQL
• Scheduler: Autosys
• Messaging Bus: Kafka

Your daily missions

• Your contribution to the team's daily activities will include:
• Leveraging your knowledge and sense of service to respond to business requests, ensure appropriate escalation, and guarantee the precise and timely resolution of incidents.
• Providing daily technical expertise and operational support to ensure maximum stability of production environments for critical applications.
• Monitoring and supporting applications related to the front office, market data, risk management, P&L, etc.
• Diagnosing and resolving technical incidents (log analysis, SQL, Unix) in close collaboration with level 3 development teams.
• Working with application development teams to deploy fixes and improve system stability.
• Collaborating with business, technical, and operational teams to manage competing priorities.
• Documenting, implementing, and adhering to operational and technical standards, best practices, processes, and procedures (incident management, changes, releases, requests, reporting).
• Identifying and implementing axes for improvement of existing technical and operational processes, and maintaining associated documentation.
• Contributing to DevOps activities focused on the creation, improvement, or testing of products, systems, or solutions.
• Maintaining build and development environments (CI/CD, containerization, etc.).
• Ensuring the treatment of vulnerabilities in accordance with SLAs.
• Optimizing the use of resources in production and non-production environments.
• Identifying and deploying tools to improve the efficiency of support and development teams.
• And if it were you?

Essential (Must Have)

• Excellent organizational and communication skills.
• Analytical capacity and ability to provide and receive constructive feedback.
• Knowledge of Big Data technologies, cloud, and APIs.
• Strong incident resolution (troubleshooting) skills, with particular technical expertise in SQL/Unix and experience with relational databases.
• Rigorous, autonomous, and proactive person, capable of managing multiple concurrent tasks and priorities with a high level of precision, accuracy, confidentiality, diplomacy, and initiative.
• Very good English proficiency required. Proficiency in a second foreign language is an asset.
• Ability to work effectively in a team, with a high sense of responsibility, strong professionalism, and sound judgment.
• Availability and flexibility to work on variable schedules (8:00
• AM to 5:00
• PM
• EST and 10:30

AM to 7:30 PM EST).

• User orientation and sense of service, with a proactive approach towards users.
• Ability to share knowledge or conduct training sessions, as well as produce functional documentation.
• Significant experience in task automation.

Assets (Nice to Have)

• ITIL and/or Azure Cloud certification.
• Bachelor's degree or equivalent foreign degree in computer science or engineering.
• More than 5 years of experience in application support, technical support, or service management (Service Delivery), ideally in the financial sector.
• Language skills:

The ability to communicate in English, both orally and in writing, is a requirement as the person occupying this position will need to collaborate regularly with colleagues and partners located in the United States.

Due to U.S. federal securities laws that may apply to this position, candidates who apply may be required to undergo a thorough background check, including fingerprint collection by a third-party vendor selected by the Financial Industry Regulatory Authority (« FINRA »).

Why choose us?

Société Générale is committed to offering an inclusive recruitment experience to all candidates. If you need reasonable accommodation measures during the recruitment process, please inform our recruitment team.

OUR CULTURE:

At Société Générale, we live according to our 4 fundamental values: commitment, responsibility, team spirit, and innovation. We are committed and show consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. Thus, we maximize our ability to meet the needs of our clients and anticipate market changes. Société Générale is committed to strengthening our ties with our colleagues, communities, and the world in which we live, as relationships are at the heart of our functioning.

For more information on our Culture and Conduct initiatives, please visit this link ...

D&I:

Our mission in diversity and inclusion: Recruit, develop, advance, and retain a diverse workforce, united in our efforts to improve our competitive position and offer innovative solutions to our clients.

Our vision of diversity and inclusion:

• An engaged and demographically diverse workforce, reflecting the communities in which we operate.
• A culture and workplace that are inclusive, recognizing the unique needs of employees and utilizing their diverse talents.
• Engage our community and market, and position the organization to meet the needs of all its clients.

For more information on our D&I initiatives, please visit this link: https://americas.societegenerale.com/fr/carrieres/apprenez-nous-connaitre/

Diversity and inclusion

Société Générale respects equity in employment and is proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of their race, religion, skin color, place of origin, sex, disability, age, gender, sexual orientation, or any other characteristic or status.