Functional Analyst

Work Mode: Hybrid, 2 days per week in person.

We are looking for a passionate Functional Analyst who is passionate about both human and technology, specializing in communication and collaboration solutions. Your primary role will be to bridge the gap between technological capabilities (particularly Microsoft 365) and the business users' needs. You will be the driving force behind technological adoption within the company, ensuring that tools are not only well-deployed but also well-understood, well-used, and governed by sound governance.

Functions and Responsibilities

Needs Analysis: Understand the business processes of different departments and identify how collaboration tools can optimize them.

Adoption Strategy: Act as an ambassador for digital transformation, promoting best practices in collaboration on a daily basis.

Continuous Improvement: Gather user feedback to propose functional adjustments and evolve the internal service offering.

Specific Expertise Required (Key Skills)

Metrics: Strong ability to define, track, and interpret performance indicators (KPIs) related to tool usage. You must know how to use data to measure adoption success and identify areas needing intervention.

Monitoring: Ensure proactive monitoring of the collaborative ecosystem's health, user engagement, and compliance with internal policies using administration reporting tools.

Governance Evolution: Actively contribute to the development and continuous evolution of governance rules (collaborative space lifecycle, access management, compliance), balancing security and flexibility for the user.

Assistance on 'How to' Solutions: Act as a functional expert to advise users. Ability to popularize technology and recommend the right tool for the right need (e.g., 'When to use Teams vs SharePoint vs Viva Engage').

Training Development and Change Management: Work closely with the Change Management team to design, develop, and deploy tailored training programs, support materials (guides, video capsules), and interactive workshops.

Internal Communications (Viva Engage): Strong expertise in using internal communication platforms, specifically Microsoft Viva Engage (formerly Yammer). Ability to structure communities, stimulate corporate social engagement, and align tools with the corporate communication strategy.

Qualities Required to Succeed in This Role

Excellent functional mastery of the Microsoft 365 ecosystem (Teams, SharePoint, Viva Engage, OneDrive, etc.).

Strong communication, pedagogical, and empathetic skills: ability to put oneself in the end-user's shoes.

Analytical and synthesis mind, capable of transforming usage data into concrete adoption strategies.

CGI offers a reasonable estimate of the salary range for this position. The calculation of this range depends on various factors, including skill level, geographic market, experience, education, and professional licenses and certifications. Salary decisions depend on the particularities of each case. A reasonable estimate of this salary range is between $90,000 and $115,000. This position is open.

#LILZ2

Together, as owners, let's put our expertise to work.

Life at CGI is anchored in shareownership, teamwork, respect, and a sense of belonging. At CGI, you can fully exploit your potential because...

We invite you to become an owner on day one as we work together to turn our dream into a reality. That's why we refer to ourselves as CGI partners, rather than employees. We benefit from the returns of our collective success and actively contribute to the direction and strategy of our company.

Your work creates value. You will develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge sectoral and technological expertise.

You will advance your career by joining a company built to grow and last. You will be supported by leaders who have your health and well-being at heart and will help you seize opportunities to enhance your skills and broaden your horizons.

At CGI, we value the richness that diversity brings and are committed to fostering a workplace where everyone thrives. We collaborate with our clients to build more inclusive communities and enable all CGI partners to succeed. As an equal opportunity employer, it is important to us that you can give your best during the recruitment process. If you need any particular accommodation, please inform your recruiter.

This same commitment to equity extends to our use of technology. To support our recruitment team, AI tools may be used to assist in evaluating applications, without ever replacing human judgment. All hiring decisions remain entirely in the hands of our recruitment professionals.

For more information on accessibility at CGI, please contact us by email. Please note that this email is strictly reserved for accessibility requests and cannot be used to check the status of an application.

Join us, one of the world's leading information technology (IT) and management consulting companies.