Customer Service, Credit Advisor - Bilingual

We are building a relationship-focused bank for a modern world. We are recruiting talented and passionate professionals who care about doing the right thing for our clients.

At CIBC, we bet on your strengths and ambitions to give you the power to act. Our team members have what they need to make a significant contribution and be recognized, both for who they are and what they do.

Job Responsibilities

You will join the Client Account Management (Collections) team at CIBC as a Credit Advisor and make a real difference for our clients. Through incoming and outgoing calls, you will communicate with our clients who own various CIBC products and discuss repayment options with them to resolve delinquent debts. You will ensure that the client is aware of the terms of their contractual obligations and is able to avoid further payment delays.

Our Contact Center is open from Monday to Friday, 8 am to 8 pm, and Saturday, 8 am to 4 pm. You can work within these hours, which include evenings and weekends.

Please note that the start date is October 5, 2026, and this is a full-time, permanent position.

*At CIBC, we offer the best work environment to help you excel in your role. Details about your work arrangement (on-site and remote work days) will be discussed during your interview.* CIBC has launched the Remote Work Program... all employees can be given the opportunity to work from home if they meet the program requirements. You will be expected to be able to reach your primary CIBC workplace within two hours after receiving the request.

Remote Work Program Requirements

• Ability to work autonomously as a home-based representative in a secure workspace, in a room or office where the door can eliminate noise and distractions.
• Wired Internet connection capable of continuously supporting excellent call quality and high response speed (the Internet connection supports a wired connection to the modem [not a wireless connection] with a minimum speed of 15 Mb/s for downloading and 10 Mb/s for uploading).
• Satellite Internet service providers are prohibited and cannot be used due to their impact on call quality and service stability.

How to Succeed

• Client Engagement – Discuss with clients to understand their priorities, advise them on possible solutions, and establish a long-term financial plan for them. Use your knowledge of cash management, credit, investment, and asset protection to help clients achieve their goals.
• Call Responsibility – Handle incoming and outgoing calls. Take full responsibility for calls with kindness, empathy, courtesy, and professionalism.
• Problem Resolution – Act effectively by knowing how to obtain the necessary information and use your resources to understand and resolve a problem or address a need.
• Relationship Building – Participate in marketing and outreach activities to show clients that their community and clients matter to you. Expand your network, deepen existing relationships, and collaborate with others to connect clients with the right people and opportunities.

Your Attributes

• You prioritize clients. You communicate based on our purpose to find the right solutions. You exceed expectations because it's the right thing to do.
• You prioritize goals. You are motivated by achieving your goals and give your best to improve things.
• You love people. You find meaning in your relationships with others, and your network includes a diverse group of partners. You build connections with respect and authenticity.
• You love to learn. Knowledge acquisition excites you. You are highly curious.
• Values matter to you. You stay true to yourself at work and embody our values of trust, teamwork, and accountability.
• You are able to serve community clients in French and English.
• What CIBC Offers

At CIBC, your goals are a priority. Based on your strengths and ambitions as an employee, we strive to create opportunities that allow you to leverage your potential. Our goal is to offer you a career, not just a paycheck.

• We strive to reward you in a personalized and relevant way, including offering a competitive salary, performance-based compensation, banking benefits, membership in an employee benefits program*, a defined benefit pension plan*, and an employee stock purchase plan, vacation time, support for your well-being, and Creator of Moments, our points-based recognition social program.
• With our spaces and technological tools, it becomes easy to bring great minds together to create innovative solutions that improve things for our clients.
• We foster a culture that encourages the expression of your ambitions through initiatives like Purpose Day, a paid day off that you can use to invest in your growth and development.
• Subject to the terms of the plan and program

What You Need to Know

• CIBC is committed to creating an inclusive workplace where all team members and clients feel welcome. We seek candidates with a wide range of skills and offer accessible experiences. If you need an accommodation solution, email Mailbox.careers-careers@cibc.com.
• CIBC is committed to being clear in its hiring process. All postings aim to fill positions for which we are actively recruiting, unless otherwise stated.
• You must be legally admissible to work in Canada in the specified locations and, if applicable, hold a valid work or study permit.
• You may be asked to complete an attributes-based assessment and other skills tests (such as simulation, programming, and French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to learn more about you and everything you have to offer, and to give you the opportunity to learn more about us.
• Work Location
• Montreal - 1155 Rene Levesque 5th
• Employment Type
• Permanent
• Weekly Work Hours
• 37.5

Skills

Client Training, Collections Management, Debt Recovery Disputes, Negotiation, Business Operations, Analytical Thinking, Customer Service, Collection Services