Regular Dispatcher

Description

• Job Title: Regular Dispatcher
• Department: Operations
• Immediate Supervisor: Operations Director
• Employment Type: Permanent, Full-time

For over 100 years, Urgel Bourgie has been supporting families with commemorative services that embody respect, compassion, and excellence. Every call matters. Behind every conversation lies a family that relies on our professionalism, rapid response, and attentive listening. To ensure the continuity of our 24/7 operations, we are looking for a Regular Dispatcher to join our team.

Do you have experience in call centers, customer service, dispatching, or emergency centers? Do you enjoy fast-paced environments where every call is important? We would like to meet you!

Why join us?

A permanent full-time position with a stable schedule;

An essential role at the heart of the operations of a recognized organization; A collaborative team and a human work environment;

Comprehensive training upon arrival;

The opportunity to leverage your customer service, call center, or dispatching experience in a role where each intervention has a concrete impact on families.

Your Role

Based at our headquarters, you will play a central role in our operations. You will be the first point of contact for several families and partners, while ensuring efficient coordination with our field teams.

Your Main Responsibilities

Answer incoming calls with professionalism, empathy, and efficiency;

Receive death calls and gather essential information;

Quickly transmit information to funeral directors to ensure effective handling;

Route calls to the relevant interveners or departments;

Provide information about ongoing funeral services;

Coordinate transportation and assign funeral directors, drivers, and bearers as needed;

Update death notices on the website;

Perform various administrative and clerical tasks;

Collaborate with different teams to ensure operational fluidity;

Perform any other related tasks.

Desired Profile

This position is particularly suited for individuals with experience in the following areas: Call centers;

Customer service;

Emergency call centers (911, ambulance dispatch, fire, police, or other emergency services);

Dispatching or operational coordination;

Telemonitoring;

Roadside assistance;

Transport and logistics;

Administrative support.

We are looking for a person recognized for: Excellent customer service;

Calm and composure in demanding situations;

The ability to manage multiple calls and priorities simultaneously;

Sense of organization and quick execution;

Good judgment and decision-making skills;

Autonomy, resourcefulness, and team spirit;

Empathy and professionalism.

Requirements

• High school diploma (DES);
• Bilingualism essential (French and English);
• Good knowledge of the geography of Greater Montreal and the metropolitan area;
• Excellent computer skills;

Experience in call centers, dispatching, coordination, or an environment requiring the management of multiple calls simultaneously (important asset);

Knowledge of the funeral industry (asset).

Working Conditions

Permanent full-time position; 40-hour workweek;

Hourly rate of $27.77 according to the collective agreement;

Comprehensive training and support upon arrival.