Competency Development Advisor

.heroV2.visible ... ... @media only screen and (min-width: 768px) {.heroV2.visible {background-image: ... @media only screen and (min-width: 1000px) {.heroV2.visible {background-image: ...

Employer: Industrielle Alliance, Auto and Home Insurance Inc.

Office: 1080, Grande Allée Ouest

Main workplace: Quebec, Quebec

Other possible workplace(s): Montreal, Quebec

Activity areas: Human Resources and Continuous Improvement

Job number: JR10027075

Employment type: Permanent job

Apply by: 2026-08-18

Description

• Build the future with us

Are you passionate about talent development and want to contribute to the evolution of a transforming organization? As a Competency Development Advisor, you will play a key role in defining and deploying learning strategies to support the integration of changes, the development of skills, and employee engagement.

You will contribute to evolving knowledge management and talent development practices to support IAAH and Prysm contact centers in their digital transformation, automation of activities, and improvement of the employee-customer experience.

What you will accomplish with us

As a Competency Development Advisor, you will be at the heart of our mission. Here are the main responsibilities:

Develop and implement development paths integrating training and career paths to support employee evolution in a changing context.

Define and deploy support strategies for agents and experts, ensuring the application of best practices in competency development.

Design innovative learning strategies to meet the current and future needs of contact centers, ensure the evolution of training programs, and support the achievement of organizational objectives.

Collaborate with business sectors to develop and evolve skill profiles based on organizational needs and employee development.

Design and implement tracking mechanisms and evaluation tools for skill acquisition to measure the effectiveness of initiatives and promote continuous improvement.

Optimize knowledge management practices and contribute to the definition of a learning ecosystem adapted to the needs of the modern learner.

Act as a strategic partner in organizational projects by conducting impact analyses and developing the necessary learning and support strategies for change integration.

Lead, within multidisciplinary teams, the entire competency development process, from needs analysis to post-training evaluation.

Actively participate in the continuous improvement of the sector by contributing to the work of various committees and working groups, recommending optimization paths, and facilitating co-development groups.

What could accelerate your success in this position

We are looking for someone who:

Is recognized for their expertise in competency development, pedagogical design, and learning strategy development;

Stand out for their ability to analyze complex issues and design learning and change management strategies in an organizational transformation context;

Demonstrates strong relational, communication, and collaboration skills that foster the development of trust-based partnerships;

Is recognized for their influence leadership, adaptability, and ability to support change in evolving environments;

Is recognized for their understanding of the operational realities of property damage insurance and indemnification;

Has a minimum of 5 years of experience in competency development, including pedagogical design, training design, and measurement of learning transfer;

Also has project management experience and experience in contact center environments or the indemnification sector in property damage insurance, which are assets for this position;

Holds a trainer certification or equivalent expertise. A university degree in a relevant field and a coaching certification are also assets.

Proficiency in the Articulate 360 suite is an asset.

Why you will love working with us

A work environment where learning and development merge with a collective quest for excellence.

A healthy, safe, fair, and inclusive environment where potential can express and develop freely.

The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive social benefits: Flexible collective insurance, Competitive retirement plan, Share purchase plan, Vacation and well-being and personal development days, Telemedicine, Employee and family assistance program, Ergonomic furniture program, Performance bonuses, Discounts on iA products, and more!

Apply now and take the lead in your career, where your talent really counts!

Hesitating to apply?

At iA, we believe in potential and value the diversity of experiences. If this role inspires you, dare to apply – your place may be with us and we want to get to know you!

Take the lead in your career, where your talent really counts

See why so many people choose iA!

Organization profile IAG Financial Group is the strength of a company of human size that counts more than 10,000 employees. Together, we have earned the trust of more than 5 million customers and 50,000 representatives who have chosen us for their insurance, savings, and asset management.

With over $235 billion in assets, we are a key player in the financial services industry in Canada and the United States. The secret of our success? To invest, one person at a time. Because for over 130 years, we believe that by supporting each of our employees and surrounding ourselves with the most reputable leaders in the industry, we can continue to innovate.

At iA, we invest, for you.

Our commitment to diversity and inclusion

At IAG Financial Group, we support and celebrate diversity. We strive to provide a workplace recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Note that if you need help or assistance to make the recruitment process more accessible to you, please write to us. A member of our team will be happy to meet your needs.