Customer Service Representative, 15h/week - Gatineau, QC

We are building a relationship-focused bank for a modern world. We are recruiting talented and passionate professionals who care about doing the right thing for our clients.

At CIBC, we bet on your strengths and ambitions to give you the power to act. Our team members have what they need to make a significant contribution and be recognized, both for who they are and what they do.

Job Duties

As a member of the Personal Banking and Small Business team, you will use your knowledge of financial products and services to help clients meet their everyday banking needs. As a Customer Service Representative, whether it's answering questions, helping clients complete a transaction, or proactively connecting clients with team members best suited to meet their needs, you will provide first-line support to clients in achieving their financial goals. You must be able to work during banking center hours, including evenings and weekends. To promote the delivery of an exceptional customer experience, you must be able to work at different banking centers located at a reasonable distance.

*At CIBC, we offer the best work environment to help you excel in your role. To perform your tasks effectively, you will work on-site full-time.*

How to Succeed

• Client Engagement – Help clients manage their accounts and products. Prioritize each client's experience and ensure every interaction is meaningful. Connect clients with the right CIBC team members who can help them achieve their goals.
• Problem Resolution – Listen to the client, ask questions, and put yourself in their shoes. Act as an owner by taking responsibility for clients' issues and know when it's best to rely on others to collaboratively develop a better solution.
• Leveraging Technology – Become a technology specialist. Share knowledge by presenting our mobile banking applications to clients, enabling them to better manage their banking needs.

Your Attributes

• You prioritize clients. You communicate to find the right solutions. You go above and beyond because it's the right thing to do.
• You have a goal-oriented approach. You are motivated by achieving your goals and give your best to contribute more.
• You love people. You find meaning in your relationships with others, and your network includes a diverse group of partners. You build connections with others through your respectful and authentic attitude.
• You love to learn. Acquiring knowledge excites you. You demonstrate great curiosity.
• Values matter to you. You stay true to yourself at work and embody our values of trust, teamwork, and accountability.
• What CIBC Offers You

At CIBC, your goals are a priority. Based on your strengths and ambitions as an employee, we strive to create opportunities that allow you to unlock your potential. Our goal is to offer you a career, not just a paycheck.

• We strive to reward you in a personalized and relevant way, including offering a competitive salary, performance-based compensation, banking benefits, membership in an employee benefits program*, a defined benefit pension plan*, and an employee stock purchase plan, vacation time, support for your well-being, and Creator of Moments, our points-based social recognition program.
• With our spaces and technological tools, it's easy to bring together great minds to create innovative solutions that improve things for our clients.
• We foster a culture that encourages the expression of your ambitions through initiatives like the Reason for Being Day, a paid day off that you can use to invest in your growth and development.
• Subject to the terms of the plan and program

What You Should Know

• CIBC is committed to creating an inclusive work environment where all team members and clients feel welcome. We seek candidates with a wide range of skills and offer an accessible experience for candidates. If you need an accommodation, please write to Mailbox.careers-carrieres@cibc.com.
• CIBC is committed to being clear in its hiring process. All postings aim to fill positions for which we are actively recruiting, unless otherwise stated.
• You must be legally admissible to work in Canada in the specified locations and, if applicable, hold a valid work or study permit.
• We may ask you to complete an attributes-based assessment and other skills tests (such as simulation, programming, and French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to learn more about you and everything you have to offer, and to give you the opportunity to learn more about us.
• Location
• QC-Gatineau, 200 Principale St
• Employment Type
• Permanent
• Weekly Working Hours
• 15

Skills

Interpersonal Communication, Compliance with Standards, Empathy, Customer Experience (CX), Digital Literacy, Financial Products, Customer Problem Resolution, Customer Service, Transaction Services