Part-Time Key Holder - Laval

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

• Store Opening & Closing
• Open and close the store according to company procedures.
• Ensure all security systems are activated and operational.
• Team Development & Supervision
• *On-boarding:* Embrace new and promoted employees within the team and promote accelerated productivity.
• *Training:* Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
• *Evaluating:* Use performance tools to provide regular feedback to staff and support their professional growth.
• *Great Fun Atmosphere:* Foster a positive and motivating work environment, encouraging teamwork and open communication.
• Customer Service Leadership
• *Lead By Example:* Demonstrate exceptional customer service and ensure all team members follow suit
• *Resolve Issues:* Handle complex customer service situations efficiently and escalate issues when
• *Foster Loyalty:* Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.
• Sales & Store Operations
• *Assist in achieving sales targets by actively promoting products and up-selling.*
• *Ensure merchandise is well-stocked, organized, and displayed according to company standards.*
• *Assist with inventory counts and restocking shelves.*
• *Ensure accurate record-keeping of inventory movements.*
• *Maintain store cleanliness and organization.*
• *Report any maintenance or security issues to higher management.*
• *Handle cash register operations, including processing transactions, returns, and exchanges.*
• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
• Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
• Communication:
• Read current and relevant information on staff communication boards
• Effective email management to share relevant corporate and store information with the store team
• Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTS

• Education: High School or College Degree or commensurate retail experience

Previous Experience Minimum 2 years' experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Required Skills & Attributes

Communication skills – Clear and effective communication skills with team members and customers.

Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.

Customer Focus - Strong commitment to providing excellent customer service.

Strong computer and system skills – Proficiency in Microsoft Excel and point of sale system

Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

KEY SKILLS

WORK PHYSICAL CONDITIONS

• Passion
• Customer Service Focus
• Accountability
• Leadership
• Teamwork
• Adaptability
• Communication
• Continuous Learning
• The physical environment of this position requires the employee to work primarily indoors
• Be able to stand, walk, bend, crouch, and reach for long periods
• Climb ladders to retrieve products from upper shelves
• Lift merchandise up to 30 lb and move equipment throughout the store

NOTE: *This job description is not exhaustive. The employee may be required to perform other related tasks as assigned to meet the ongoing needs of the company.*