Field Technician

*Optel is one of the world's leading providers of tracking systems. Its mission: to use its innovative technologies to create a better world through responsible capitalism. Optel's renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. Optel also adapts its technologies to various sectors - from the healthcare industry to smart manufacturing, and more. The company's expertise allows different industries to measure, inspect, control, and track a wide range of items to improve product quality and ensure more responsible use of resources.*

Summary

Within the field service department, the person in this role is primarily responsible for installing and commissioning Optel systems at customer sites. They also play a key role in maintenance, training, and technical support to ensure customer satisfaction and loyalty.

Main Responsibilities

• Install Optel systems at customer sites according to established standards;
• Perform mechanical and electrical installations while adhering to quality standards;
• Collaborate with the technical support and plant design teams to diagnose and resolve issues;
• Provide training to customers on Optel systems;
• Write complete and accurate installation reports;
• Accompany customers during system qualification;
• Perform maintenance and repairs of installed systems, as requested by the customer service department;
• Conduct engineering visits as needed;
• Produce detailed service reports;
• Identify sales opportunities (new contracts, complementary systems)

Required Skills

• College diploma in electronics, computer science, electromechanical engineering, or related field, or equivalent experience;
• Knowledge of computer science and electronics;
• Experience in the pharmaceutical, food, or cosmetic industries (asset);
• Experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment;
• Skills in analysis, communication, and popularization of complex technical issues;
• Time management, sense of priorities, and efficiency under pressure;
• Customer-oriented mindset and team spirit;
• Resourcefulness, adaptability, versatility, and flexibility;
• Availability to travel approximately 3 weeks per month;
• Valid driver's license and valid passport;
• Great curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence

Benefits

• Competitive remuneration
• Flexible hours
• Virtual health clinic and employee assistance program
• Collective health and dental insurance from day one
• Collective REER with employer contribution from day one
• On-site amenities (free parking and electric vehicle charging stations, free coffee and fruits)
• 50% reimbursement of the monthly RTC Bus pass
• Open and bright spaces and ergonomic offices
• Organization present on several continents

*Optel is an equal opportunity employer. We believe that diversity is essential to foster innovation and creativity. We welcome and encourage applications from people of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to offering a fair and inclusive recruitment process, in which each candidate is evaluated solely on their qualifications, skills, and potential. At Optel, the unique perspective of each employee contributes to our collective success, and we celebrate the richness that diversity brings to our team.*

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