Assistant Housekeeping Manager, Regular (M/F/D)

Company Description

We are looking for experienced professionals who excel in their field and share our passion for impeccable service. At Reine Elizabeth, we don't just maintain the standards of luxury hospitality - we set them.

The Fairmont hotels joined the Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands. Located in the heart of the business district, the very epicenter of downtown Montreal, Fairmont Le Reine Elizabeth has long been the symbol of a city known for its creativity, collaborative spirit, culture, and entertainment. Inaugurated in 1958, Le Reine Elizabeth quickly became a gathering place for the cultural, political, and business elite, which is in fact, THE premier business destination!

What the establishment offers

• Advantages and reduced rates for traveling in Accor's worldwide hotels (over 5,700 hotels)!
• Competitive insurance plan, mostly paid by the employer.
• Retirement plan, available after 3 months. *
• Employee Assistance Program (EAP) offered free of charge, including:
• Mental health support
• Legal and financial advice
• Health and nutrition services
• Professional support for work and career
• Support for life transitions
• Dry cleaning offered.
• Free meals at the cafeteria (taxable benefit).
• Opportunity to access the hotel's gym facilities at a reduced cost
• The opportunity to develop your talents and flourish within your establishment and around the world
• The possibility to actively engage in various committees and contribute to the community through philanthropic initiatives.
• Join a rich company culture:
• Strong values that guide our actions and promote a collaborative and respectful work environment.
• Regular recognition of employees through monthly and annual events.
• Strong commitment to equity, diversity, and inclusion, with dedicated committees.
• Social and environmental initiatives to make a positive difference in our communities.
• Ensure daily management of the department on operational, administrative, and financial levels, while maintaining service standards and effectively supervising the housekeeping team.
• Ensure a high level of cleanliness in all hotel rooms and public spaces, with rigorous follow-up on customer feedback to meet their expectations, correct deviations, and proactively resolve issues.
• Mobilize, support, and develop the team by promoting recognition, clear and continuous communication, and professional development opportunities.
• Collaborate closely with the front desk and technical services to provide a client experience up to the establishment's standards.
• Contribute to the implementation of the department's action plan, aiming for above-average performance and achieving annual goals in employee engagement, customer satisfaction, and productivity.

Qualifications

• Minimum of 3 years in supervision in a unionized environment. Specific experience in the housekeeping department or in a luxury hotel is an asset.
• Excellent knowledge of Microsoft Office suite. Familiarity with Opera, REX, and Alice systems is an asset.
• Proven ability to manage multiple projects simultaneously, meet deadlines, and work effectively under pressure.
• Demonstrated ability to structure, plan, and prioritize tasks, while making informed decisions to meet the expectations of customers and colleagues.
• Ability to anticipate needs, pay close attention to details, and maintain high standards of quality and service.
• Additional Information
• Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talents.

Join us today for a rewarding career at Fairmont Le Reine Elizabeth, where every day brings new opportunities and where your well-being is at the heart of our priorities.

Fairmont Le Reine Elizabeth - Careers at Fairmont Hotels