Mortgage Specialist

Application Deadline: 09/18/2026

Address: 1299 Greene Avenue

Employment Family Group: Sales and Service, Banking for Individuals

Join BMO – Imagine the Possibilities. Are you looking for an opportunity to let your entrepreneurial spirit shine and turn your potential into performance with excellent compensation opportunities? Becoming a Mortgage Specialist at BMO MD can offer you all that and more. Look forward to holding an important and rewarding position – helping clients achieve their dream of homeownership. You will receive top-notch training and support and will be able to build your current client referral network through our competitive client referral programs to realize your full potential.

Cultivate, grow, and manage relationships with a network of client referral sources and new leads to generate opportunities for new mortgage sales and increase BMO's share in the housing finance market. Actively identify sales opportunities and recommend them to colleagues, if necessary. Design and implement effective marketing and sales programs to drive organizational results. Adhere to general policies, operational guidelines, and legal and regulatory requirements.

• Proactively communicate with client referral sources and new leads identified through our national partnerships and establish local partnerships to conduct interviews on housing financing solutions.
• Assist in the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively seek cross-selling and incentive selling opportunities to enable the branch to achieve its sales and profitability goals.
• Support the implementation of targeted marketing programs, promotions, and other initiatives.
• Seek opportunities to expand your network by obtaining referrals and new leads from existing relationships.
• Establish and enhance the Bank's presence in the community by participating in trade shows, conventions, and other related activities.
• Act in the best interest of the client in the context of demand and processing activities.
• Perform the required integration activities, as needed.
• Provide exceptional customer service that builds trust through expertise, service, and support tailored to needs.
• Guide clients throughout mortgage loan demand and processing activities.
• Partner with branch teams to facilitate a smooth client transfer for the completion of mortgage documents and to refer clients needing other products than mortgages.
• Resolve or escalate issues to the appropriate level to ensure client expectations are met and funds are disbursed in a timely manner.
• Provide friendly, courteous, and professional customer service by answering questions and handling information requests to identify client needs for banking products (e.g., current banking services, loans, and investments) and make appropriate referrals to BMO partners.
• Stay informed about client needs, industry trends, best practices, and regulatory requirements, as well as policies and procedures surrounding products and services.
• Handle customer service issues according to established parameters and escalate persistent or complex issues to more experienced staff or other services for resolution.
• Develop solutions and make recommendations based on an understanding of business strategy and stakeholder needs.
• Advise and guide the business unit or operating group on the implementation of solutions.
• Support the implementation of strategic initiatives in collaboration with internal and external stakeholders.
• Participate in the establishment of business priorities and the sequencing of business strategy for the business unit or operating group.
• Conduct independent analyses and evaluations to address strategic issues.
• Ensure liaison with various BMO teams and clients to ensure the housing financing demand is processed and finalized satisfactorily.
• Document updates in BMO's internal systems to ensure all employees have access to information about opportunities, transactions, and ongoing issues.
• Analyze data and information to provide ideas and recommendations.
• Collect data and format it to produce regular and timely reports and dashboards.
• Provide feedback on the planning and implementation of operational programs.
• Perform routine tasks (e.g., processing service requests, transactions, and inquiries) while adhering to relevant service level agreements.
• Organize information to ensure accuracy and completeness.
• Collaborate with third parties to establish strong relationships that generate mortgage referrals and new leads for clients needing mortgage solutions.
• Perform all necessary transactions in accordance with guidelines and other requirements to maintain operational integrity.
• Possibly focus on a specific business unit or operating group.
• Think creatively and propose new solutions.
• Exercise good judgment to identify issues, determine their causes, and resolve them within established limits.
• Generally work independently.
• Broader tasks and responsibilities may be assigned as needed.
• Take measured risks while protecting the Bank by applying our risk management framework in the performance of your duties, in accordance with our risk management culture and approved risk appetite, making informed risk-based decisions that align with business strategy, protect assets, and comply with applicable policy documents (frameworks, policies, standards, procedures, and related documents), laws, and regulations.

Qualifications

• Generally three to five years of relevant professional experience with a post-secondary degree in a related field, or equivalent combination of education and experience.
• In the case of a lender-qualified position, credit qualifications and skills and knowledge associated with credit, in accordance with the credit portfolio requirements and qualification standards.
• In-depth knowledge of the mortgage loan approval process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Knowledge of self-management and teamwork, personal loans, and business relationship management.
• Functional knowledge of individual banking services, investments, trust services, small business and corporate loans, and cash management.
• Very good knowledge of the real estate sector and the mortgage market.
• Strong negotiation skills.
• Specialized knowledge acquired through education or work experience.
• Oral and written communication skills – advanced skills.
• Collaboration and teamwork skills – advanced skills.
• Analytical and problem-solving skills – advanced skills.
• Influence capacity – advanced skills.
• Compensation:
• Compensation Type:
• Commissions

The above represents the range and type of compensation offered by BMO Financial Group.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the position and may include a commission structure. Salaries for part-time positions will be calculated on a prorated basis for the number of regularly worked hours. For commission-based roles, the aforementioned salary represents BMO Financial Group's target for the position.