Team Member

If you do not have a resume, you may also apply at: https://isaute.ca/en/careers.

Company Profile iSaute® is: An indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more – all under one roof.

Ideal Candidate: An enthusiastic and genuine individual that is able to demonstrate and maintain high levels of customer satisfaction at all times. A vigilant and detail-oriented individual who possesses excellent communication and interpersonal skills.

Summary of Position: An iSaute Team Member will be trained to work in a number of different roles within the Park and may be assigned to work in one or several of the roles below during a shift.

Court Monitor – This is one of the most important positions in the park as it is responsible for ensuring all safety policies and procedures are adhered to at all times and by all Guests using our Park attractions. A Court Monitor maintains awareness of his/her surroundings and maintains eye contact on the designated zone at all times. The Court Monitor is also responsible for cleaning and maintaining attraction equipment throughout the Park to ensure a safe and healthy environment for Team Members and Guests.

Cashier/Guest Services – The Cashier/Guest Services Team Members ensure that all Guests experience excellent customer service from the moment they enter the park. Their greeting sets the tone for the Guest’s visit. Guest services personnel are professional, genuine and enthusiastic in every interaction. They will greet Guests, answer Guest questions and provide direction as needed, answer phones, process sales transactions and manage the flow of traffic through the lobby area.

Party Host – The Party Host is responsible for executing flawless events and exceeding Guest expectations on their special day. The Party Host is involved in the day to day details of planning and executing the events; including party room set-up, party check-in, hosting the party and party clean-up. This position must work well with people of all ages, displaying patience and a smile every day, with every Guest.

Court Monitor Responsibilities

• Apply safety policies and procedures at all times
• Proactively communicate park safety rules to guests showing signs of potential policy violations
• Coordinate the removal of guests with expired bracelets from park attractions
• Inspect equipment in the designated area at the start of each shift to ensure it meets safety standards. Immediately report any issues or concerns to the General Manager or other managers
• Stay focused on the assigned zone at all times; never turn your back on the attraction and never leave the zone unattended
• Help clients recognize their limits and stay within their comfort zone in the park
• React immediately and appropriately to potential injuries or accidents
• Clean and inspect park attraction equipment
• Participate in mandatory meetings and training
• Other assigned tasks

Cashier/Guest Services Responsibilities

• Arrive at work with patience and a smile every day
• Greet and assist customers in the lobby area
• Proactively inform guests about program offers and social media options
• Seek opportunities to increase offers and implement them if necessary
• Process sales transactions and guest check-ins
• Maintain an accurate cash drawer
• Provide instructions for filling out waivers
• Answer customer questions and provide instructions if necessary
• Inform customers about company policies and provide visual cues for a safe and enjoyable experience
• Measure young jumpers and assign them to appropriate zones
• Answer the phone promptly, courteously, and professionally
• Maintain the greeting area clean, organized, and stocked with retail items
• Participate in mandatory meetings and training
• Other assigned tasks

Party Host Responsibilities

• Identify opportunities to sell add-ons to parties/events
• Book parties/events and process deposits
• Set up the party/event room and prepare gift bags
• Register party/event guests and verify waiver compliance
• Facilitate and monitor party/event activities; create a VIP experience for the honoree
• Perform party/event clean-up
• Collect guest feedback on the success of the party or event
• Send a thank-you note to the party or event honoree
• Perform reminders to encourage guests to return
• Track the stock of socks and t-shirts used for parties
• Participate in mandatory meetings and training
• Other tasks as needed
• Physical Requirements and Work Environment:

The physical requirements and work environment described here are representative of those to which the Team Member must respond to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Physical Requirements:

In performing the functions of this position, the Team Member must often read, write, stand, walk, sit, use hands to touch, manipulate, or feel objects, tools, or controls, extend hands and arms, maintain balance, stoop, kneel, crouch, walk, and/or hear.

Employment: Employment Types: Part-time, Full-time

Employment Type: Part-time, Full-time

Benefits

• Discounted or free food
• Flexible schedule
• On-site parking
• Free jump time
• Schedule:
• Weekdays
• Holidays
• Evenings
• Weekends
• Remote Work: No
• If you do not have a resume, you may also apply at: https://isaute.ca/en/careers